Amazon Tours Manager , Amazon Tours

About the role

Amazon is seeking a dynamic and experienced Tour Manager to oversee the Tour Leader program at multiple Robotics Fulfillment Centers. This role is crucial in ensuring the delivery of high-quality, engaging tours that showcase Amazon's innovation, technology, and commitment to employees and the environment.

Responsibilities

• Manage and develop a team of Tour Leaders across multiple Robotics Fulfillment Centers.
• Occasionally deliver high-caliber Fulfillment Center tours to VIP audiences.
• Utilize Tour-delivery knowledge to travel frequently to different locations to observe tours, conduct audits, and provide on-site coaching and feedback.
• Recruit, hire, and onboard new Tour Leaders as needed to maintain optimal staffing levels.
• Collaborate with product and marketing teams to ensure tours are delivered as designed and meet established goals for capacity, traffic, and customer perception.
• Develop and implement strategies to continuously improve tour quality and Leader performance.
• Analyze tour feedback and performance metrics to identify areas for improvement and implement action plans.
• Ensure all tours comply with safety regulations and Amazon's policies.
• Create and deliver training programs to keep Tour Leaders updated on new technologies, company initiatives, and best practices in tour delivery.
• Manage tour schedules and capacity across multiple locations to optimize resource utilization.
• Act as a liaison between the tour program and other departments within Amazon to facilitate smooth operations and address any issues that arise.

Qualifications

• 3+ years of management experience
• Bachelor's degree in a relevant field or equivalent work experience
• Travel up to 25% of the time
• Ability to communicate effectively in English (written and verbal)
• 5+ years of recent professional communications or PR experience

Benefits

Comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.