Roving Property Manager

Responsibilities

• Lead, Motivate, and Direct Team
• Provide and support ongoing training, coaching, and development to ensure on-site staff are effective and successful in their roles.
• Address performance matters promptly and constructively.
• Support team growth by encouraging participation in relevant seminars, trainings, and professional development opportunities.
• Use effective delegation skills to manage time and responsibilities efficiently.
• Ensure direct reports are properly trained and consistently adhere to Aeon's policies and procedures.
• Hold team members accountable for meeting established performance expectations.
• Partner with Aeon's Talent Acquisition team to ensure effective and equitable recruitment and hiring, to build an on-site team that is able to deliver on Aeon's promises to our residents and community.

Financial Management

• Assist in the development of annual operating budgets for assigned properties.
• Prepare and submit monthly financial variance reports.
• Support annual capital expenditure projections to protect and maximize assets.
• Effectively monitor and collect on property receivables.
• Control expenses and optimize property profitability by managing to the annual budget.

Physical Asset Maintenance and Supervision of Contractors

• Oversee the maintenance and cleanliness of the physical property by providing effective guidance to the maintenance and cleaning teams.
• Consistently monitor and ensure timely, accurate completion of work orders for both resident units and common areas.
• Regularly inspect the property and promptly address any hazardous conditions or potential liability concerns.
• Review vendor performance and invoices to ensure quality, timeliness, and cost-effectiveness.
• Inspect apartment turns to confirm units are ready for occupancy and meet quality standards.
• Prepare and monitor for quality inspections including but not limited to REAC, Section 8, and MPHA.

Leasing and Marketing

• Achieve and maintain property occupancy goals in alignment with organizational and budgetary targets.
• Ensure marketing practices align with affirmative fair housing requirements and organizational standards.
• Collaborate with the Marketing Department and external marketing/advertising partners to support leasing efforts.
• Lead the full leasing process, including managing the waitlist process (where applicable), conducting property showings, processing applications, and completing all move-in tasks.
• Maintain resident retention by timely completing lease renewals/recertifications.

Affordable Housing Compliance

• Meet directly with Aeon residents and complete housing eligibility certifications, following through with all steps in the affordable housing compliance process, ensuring accuracy and timeliness of all certification files.
• Prepare for and successfully execute property inspections with monitoring agencies.
• Assist the Compliance Team as needed by providing information and documents to keep the property in compliance with outside funding/oversight agencies.

Customer Service and Relationship Building

• Ensure that Aeon's residents and guests are appropriately served in a positive, welcoming environment.
• Collaborate with Aeon team members and external parties to help Aeon residents maintain housing stability and to support them in making a Home.
• Lead and model customer service strategies in a culturally responsive manner, ensuring consideration for differing needs and expectations of residents, team members, vendors, and community members.

Administrative Management

• Ensure quality employee selection, training, and performance to ensure team members meet established policies, procedures, and performance expectations.
• Ensure all property files and records are accurately maintained in compliance with regulatory requirements and Aeon's internal policies and procedures.

Skills & Qualifications

• Significant experience leading property management teams is required.
• Experience with affordable housing programs (such as Section 8 or Tax Credit) is a plus.
• Proven track record of preparing, understanding and managing budgets as well as increasing net operating income is a plus.
• Experience working with individuals experiencing or significantly impacted by mental health, substance use, poverty, and trauma is a plus.
• Demonstrated ability to engage in interpersonal communication that is culturally responsive, ensuring consideration for differing needs and expectations.
• Excellent communication skills and ability to maintain positive resident relations resulting in strong resident retention.
• Must be a resourceful, problem solving, relationship-building, seeker of excellence, with a commitment to Aeon's mission.
• Solid and proven work ethic with the ability to use good judgment, prioritize and execute wide-ranging workload in a fast-paced environment.
• Must have a commitment to learning and participating in Aeon's diversity, equity, and inclusion efforts.
• A valid driver's license, vehicle insurance, and regular access to a reliable vehicle are required.

Compensation, Hours & Location

This position has a range of pay of $70,000 - $75,000 per year, depending on experience and skillset. Aeon offers a comprehensive benefits package that includes medical, dental, vision, life insurance, long-term disability, retirement plan, generous paid time off, and an employee assistance program. This full-time position follows a Monday – Friday schedule from 8:30am to 5:00pm. Flexibility may be required to meet the needs of the role, including occasional adjustments for resident events, community activities, meetings, or other property-related responsibilities. This is an in-person role based at the assigned properties, with occasional work at Aeon's Central Office, training facilities, or other properties as needed. This position will participate in Aeon's property management on-call rotation, typically one week every 5 to 6 weeks. While on-call, the individual must be prepared to make timely and appropriate management decisions in response to urgent site needs or emergencies.