ALTERATIONS DEPARTMENT MANAGER

About the role

You lead a team to provide alterations support and ensure the customer receives a final product that is customized to fit just right. Additionally, you will use your extensive knowledge to efficiently manage the operations of the alterations department.

Responsibilities

• Motivate associates to deliver outstanding garments and customer service
• Train, coach and lead by example
• Execute all duties of an alterations associate and ensure garments are completed accurately and timely
• Develop alterations associate’s skills to meet department goals
• Assess associate performance and provide feedback to improve the quality of service and alterations
• Develop and implement solutions to solve customer problems and department needs

Requirements

• Professionally competent in all basic and most advanced alterations

Qualifications

• Extensive knowledge of alterations

Skills

• Leadership
• Customer service
• Training and coaching
• Problem-solving

Benefits

• Competitive wages
• Generous merchandise discount
• Comprehensive benefits
• 401(k) retirement plan
• No extended holiday hours
• Promote from within philosophy - creates endless career opportunities!

Pay

Details not specified

Schedule

Details not specified