Alterations Coordinator

Job Description

WHO WE ARE: Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail-tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global’s portfolio of world-class luxury retailers and real estate assets.

What You Will Do

• Logistics & Workflow Management
  • Inbound Operations: Receive gondolas and wardrobe boxes delivered by carriers (e.g., FedEx); verify contents against inbound manifests and immediately resolve any discrepancies.
  • Organization: Break down, file, and organize garments systematically by customer promise date.
  • Outbound Operations: Prepare wardrobe boxes for shipping, create shipping labels, manifest outbound merchandise by store/destination, and load, seal, and stage gondolas for secure shipment.
• Quality Assurance & Technical Support
  • Garment Inspection: Retrieve garments from the press station and conduct final quality inspections to ensure all alteration tasks strictly adhere to Saks Global quality guidelines.
  • Atelier Assistance: Assist with fittings, sewing, pressing, spotting garments, and execution of stock repairs as needed.
• Administration & Store Communication
  • Reporting: Utilize daily alterations reports to verify merchandise completion, audit operational metrics, and plan upcoming workflows.
  • Compliance: Monitor alteration tickets, tasks, receipts, waived fees, and marks for accuracy and compliance with corporate standards.
  • Stakeholder Liaison: Act as a central point of contact for supported stores; answer inquiries from store associates and leadership professionally and direct inquiries appropriately.
  • Financial Tracking: Ring alterations transactions accurately through the POS system as required.
• Leadership & Support
  • Workroom Oversight: Provide operational supervision and leadership to employees in the event the Alterations Manager is not present.
  • Ad Hoc Support: Perform additional responsibilities and projects as needed to support the success of the alterations department.

What You Will Bring

• Experience: 2+ years of relevant experience in retail operations, administrative coordination, or apparel/alterations environments.
• Industry Knowledge: Solid understanding of the fashion industry, including garment tailoring, construction, fabrication, and luxury styling.
• Communication Skills: Strong verbal and written communication skills; ability to interact effectively and professionally via phone, email, and in person with customers, store associates, and leadership.
• Technical Proficiency: Proficient with Microsoft/ Google and comfortable operating standard office and POS equipment.
• Organization: Strong coordination skills, with a proven ability to manage order workflows, scheduling, and documentation in a fast-paced environment.

Preferred Qualifications

• Degree in Fashion Design, Apparel Product Development, or a related field.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job while performing the duties of this job.
• The employee is regularly required to sit, stand, walk, and use hands to finger, handle, or feel.
• The employee is frequently required to reach with hands and arms, and occasionally required to climb, balance, stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 10 pounds.

Salary And Other Benefits

• This position offers an hourly rate of $25 hour. Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.
• Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements:
  • medical insurance,
  • dental insurance,
  • vision insurance,
  • 401(k) retirement plan,
  • basic life insurance,
  • supplemental life insurance,
  • disability insurance,
  • a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).