Alterations Manager

About the role

The Alterations Manager at David’s Bridal leads all activities for the alterations room and reports to the Store Manager. They assist the Store Manager in recruiting and interviewing Alterations Specialists, all levels, and Alterations CSRs. The role involves training, coaching, and motivating Alterations associates to provide superior customer service, achieve sales goals, and maintain a high level of customer satisfaction.

Responsibilities

• Holds the team accountable through assigning shifts, activities, reviewing results, and providing feedback to maintain a five-star customer experience.
• Maintains a customer-first culture across all roles.
• Monitors individual team members' performance and develops action plans for improvement through weekly performance discussions using observations, customer reviews, mystery shops, and coaching and development.
• Coaches the team on achieving all set goals and resolving customer issues.
• Drives customer loyalty by making client calls to maximize appointments and building relationships.
• Communicates daily sales goals to all Alterations team members.
• Assists the Store Manager in recruiting, interviewing, and hiring Alterations associates.
• Trains Alterations Specialists in fitting and sewing techniques, building talent internally.
• Ensures ongoing product education for all Alterations team members.
• Supports an environment focused on training, retention, reward, and recognition.
• Assists the Store Manager in educating stylists regarding gown/dress silhouette, garment fit, steaming, pressing, and spot cleaning.
• Maintains inventory management, special orders, mark out-of-stock items, repairs, and ensures first-quality standards for all merchandise.
• Executes, monitors, and assesses the five stages of training for all team members to ensure each team member has completed role-specific training they need to be successful.
• Ensures performance management strategy is implemented and consistent at all levels.
• Handles all employee relations issues and partners with the Store Manager, as necessary, to determine action plans and performance management strategy to improve individual performance and the team as a whole.
• Deals with performance issues directly and timely.
• Steps up to conflicts, seeing them as opportunities.
• Is a focused listener who finds common ground.
• Performs special projects and other duties as assigned.

Requirements

One-year prior management experience. Prior sewing experience required, preferably in a bridal and/or special occasion production environment. Prior experience with computerized POS system and ability to use one.

Qualifications

High school diploma or equivalent. Bachelor's degree preferred. Must have prior sewing experience and one year of management experience. Proficiency with computerized POS systems is required.

Skills

Customer service skills, leadership, teamwork, problem-solving, communication, sewing, and training.

Benefits

Comprehensive benefits package including health/dental/vision insurance, 401K program, paid vacation, wellness days, holidays, and a birthday off. Pet benefits are also available.

Pay

Competitive pay with a generous Dream Maker Discount after the first pay period. Referral incentive program and Dayforce Wallet are also available.

Schedule

Full-time opportunity with flexible scheduling to accommodate the needs of the store and the customer.