Airport Agent

About the role

Airport Agents work as part of a team of highly motivated self-starters who support Guests through all phases of their journey. At the airport, they help Guests with check-in, boarding, baggage, and more. Work days can be routine or demanding, requiring calm under pressure, solution-focused communication, and a positive attitude. Team Members must contribute to the development of a growing team environment.

Responsibilities

• Provide Breeze Guests at the airport with a Seriously Nice experience during check-in and boarding
• Engage with Guests through digital channels to provide solutions and information
• Provide detailed feedback on opportunities to improve the overall Guest Experience
• Empower Guests by offering solutions and answering questions
• Mentor others as your skillset expands
• Work in multiple programs and on multiple screens simultaneously
• Resolve Guests concerns with kindness
• Recommend improved processes through the spirit of ingenuity and integrity
• Stay up to date on new product releases and participate in educational opportunities
• Work independently and as part of a team
• Commit to regular attendance and punctuality
• Greet and assist Guests with a friendly welcome through arrival and check-in, including support for Guests with special needs (e.g., unaccompanied minors, VIP Guests, wheelchair assistance)
• Handle all aspects of ticketing and check-in by operating a computerized system, including boarding, baggage service, reservations, and resolving complaints
• Direct Guests through Customs, Immigration, and Quarantine
• Assist ramp agents to ensure wheelchairs, strollers, and gate-checked bags are available for loading and delivery
• Push wheelchairs with Guests through all airport areas, including terminal and gate
• Uphold Breeze Aviation Group Values: Safety, Kindness, Ingenuity, and Excellence
• Perform other duties as assigned
• Achieve performance measures and adhere to established standards
• Assist with light cleaning of aircraft when time permits
• Promote Breeze’s #1 value of safety as a Safety Ambassador, supporting Breeze’s Safety Management System (SMS) components and behavioral standards

Requirements

• High School Diploma or General Education Development (GED) Diploma
• At least 18 years of age
• Two (2) years of customer service experience
• Excellent reading comprehension and writing skills with an emphasis on grammar and spelling
• Basic proficiency with Microsoft Office 365
• Proficient and quality written communication typing at 45 WPM
• Willingness to work with a station trainer to learn how to operate a jetway
• Reside within 25 miles of Fort Myers International Airport and able to travel to Breeze locations for meetings and trainings
• Strong attention to detail, organization, and time management skills
• Self-starter with a positive attitude and strong desire for success
• Ability to identify and report safety/security concerns, incidents, or hazards
• Ability to respond on short notice for occasional mandatory overtime to support irregular operations
• Exceptional customer service abilities
• Ability to walk, climb, bend, kneel, crawl, and stoop frequently and for extended periods
• Ability to lift, carry, push, pull, and move items of 50 pounds or more regularly (up to 100 pounds occasionally)
• Ability to communicate by radio and other devices
• Ability to observe, judge distances, identify surroundings, hazards, aircraft, and equipment
• Able to work in extreme conditions (hot/cold weather, small spaces)
• Eligible to receive appropriate security clearances after satisfactory completion of a criminal background check
• Flexible schedule allowing work during nights, weekends, and holidays; some shifts may require extended hours
• Ability to obtain and maintain a SIDA badge in accordance with TSA requirements
• Possess at least two of the following documents to acquire a SIDA badge:
  • For those born in the United States: US Birth Certificate, US Passport, US or Canadian Driver’s License, Social Security Card, Insurance Card, Walker ID, Military ID
  • For those born outside the United States: US Passport, Birth Certificate, Certificate of Naturalization, US-DS1350 - Certification of Birth Abroad

Preferred Qualifications

• Previous airline experience
• Previous contact center experience
• Bi-lingual (English and Spanish)
• Navitaire PSS experience
• Gladly experience

Pay

Hourly Pay: $16.50 per hour

Schedule

This is a Part-Time position with a flexible schedule, including nights, weekends, and holidays. Some shifts may require extended hours to meet business needs.

Benefits

• 401K with Breeze Employee Match
• PTO
• Travel on Breeze and other Airlines