Airline Catering Administrative Manager

About the role

Acts as a liaison with all department Managers in the Flight Kitchen and airline(s) regarding performance issues and customer requests. Responsible for coordinating and directing menu presentations, specification changes, and schedule changes with the airlines.

Responsibilities

• Account Management for all airline accounts, office supplies, and auxiliary vendor accounts
• Develop and maintain excellent relationships with assigned account(s) and act as a liaison between the Flight Kitchen, the airlines, and local operations
• Ensure accurate billing and provisioning to the airline
• Maintain daily par levels and inventory control in accordance with customer standards
• Ensure equipment inventory is taken in a timely and accurate manner
• Ensure the on-time departure of all flights using catering guidelines
• Support respective departments regarding all airline cycle changes
• Monitor and ensure compliance with customer specifications and equipment, policies, and procedures (FDA, HACCP, etc.) in cooperation with the responsible Quality Manager
• Maintain customer specifications and monitor changes
• Ensure that the airlines' measurement system is considered in each department
• Coordinate and participate in all Flight Kitchen evaluations by the customer; distribute evaluation feedback to department Managers and ensure timely response
• Monitor and ensure Flight compliance with the airline’s safety expectations
• Develop, document, and maintain flight attendant comment and delay database
• Support the Food Department in menu presentations as needed
• Assist in Chef tables with Food Safety
• Track quality scores
• Ensure par levels of local inventory and specific goods (supplies and services)
• Participate in special customer projects
• Ensure the areas of responsibility are properly organized, staffed, and directed
• Guide, motivate, and develop subordinate employees within the Human Resources Policy
• Participate in coaching the expanded Global Performance System (GPS) process and additional career development activities
• Embody the company's values and management principles in the department(s)
• Plan, implement, and control the cost budget in area of responsibility; initiate and steer corrective actions in case of deviations
• Participate in and support company-sponsored initiatives such as Food Safety, HACCP, IFSC, Spring Shot, Employee Safety, etc.