Aging & Disability Resource Navigator

About the role

Your Guidance. Their Options. Your Career with Impact. At COA, Aging & Disability Resource Navigators are the first voice of support for older adults and individuals with disabilities navigating complex care decisions. You’ll provide compassionate guidance, connect callers to life-changing resources, and help families make informed choices all while enjoying a strong sense of purpose and the support of a collaborative team.

Responsibilities

• Assist, educate, and support callers from COA’s five-county region as they explore long-term care options
• Complete telephone and computerized screenings to determine eligibility for COA-administered services
• Refer individuals to COA programs and community agencies as appropriate
• Support callers in crisis situations and follow COA protocols
• Maintain current knowledge of COA programs, Medicare, Medicaid, and long-term care topics
• Provide education on Medicare Part D options
• Participate in at least two community outreach activities per month
• Maintain accurate documentation and uphold HIPAA and confidentiality standards
• Obtain and maintain certifications (e.g., OSHIIP, AIRS) as recommended

Requirements

• Bachelor’s degree in a social services field preferred
• Two years of relevant work experience may substitute for each year of college
• At least one year of experience in healthcare, community outreach, medical social work, geriatrics, or long-term care navigation

Qualifications

• Strong understanding of aging-related issues and community resources in Southwestern Ohio
• Empathetic, tolerant, and skilled in interviewing and communication
• Ability to adapt to change and build cooperation among team members
• Proficient in Microsoft Office, data entry, and multiple software systems
• Able to travel within Ohio for training

Skills & Abilities

• Strong understanding of aging-related issues and community resources in Southwestern Ohio
• Empathetic, tolerant, and skilled in interviewing and communication
• Ability to adapt to change and build cooperation among team members
• Proficient in Microsoft Office, data entry, and multiple software systems
• Able to travel within Ohio for training

Pay

$44,600 – $53,890

Schedule

Full-Time (37.5 hours/week)