Elder Care Navigator

Essential Duties & Responsibilities

• Facilitate and assure the quality of all aspects of elder law services for care planning clients and their families.
• Provide care coordination to guide clients and families through facility placement and/or transfer.
• Coach and support families on advocacy with facilities, staff, and the client’s medical team.
• Research and maintain up-to-date information on community resources, facilities, and helpful materials to best support clients engaged in life care planning.
• Attend Interdisciplinary Team Meetings (ITM) at nursing facilities as needed; document meeting notes and decisions accurately in the client’s file.
• Assess clients’ functional levels and develop care plans and recommendations in conjunction with other professionals on the legal team.
• Collaborate with marketing staff to promote the law firm and affiliated services across the service area, including (but not limited to): seminars, articles, radio engagements, event speaking, and referral relationship-building.
• Represent the firm to facilities and the healthcare community through regular visits, strengthening positive relationships with leadership and staff.
• Attend appointments with attorneys and long-term care planners to interact with clients and referral sources.
• Make client satisfaction a top priority by helping resolve concerns with urgency and care.
• Maintain confidentiality of all client and personnel information in accordance with firm policies.

Qualifications

• Bachelor’s degree in Social Work or a related field (or equivalent work experience).
• OR 2–3 years of experience in a professional environment with strong administrative, coordination, or client-facing responsibilities.
• Strong organizational skills and ability to manage multiple priorities with consistent follow-through.
• Exceptional verbal and written communication skills.
• High professionalism, integrity, and commitment to confidentiality.
• Proficiency with Microsoft Office Suite and standard office technology.

About Steinbacher, Goodall & Yurchak

At Steinbacher, Goodall & Yurchak, our commitment to a solutions-oriented work environment is realized through teams that are bound by mutual respect and accountability and who strive for continuous learning and growth.

Does that sound like an environment you would like to work in? Are you a team player who is eager to learn, solutions-oriented, and reliable? If so, we may have a place for you on our team!

Our employee benefits include:

• Paid time off
• Holiday Pay
• Jury Pay
• Birthday Off
• Bereavement Leave
• Health, Dental, Vision, Disability, Life Insurance
• Retirement Plan
• Gym Membership
• Student Loan Assistance and Tuition Assistance

Steinbacher, Goodall & Yurchak is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic as established by law.