Agile Delivery Coach

Key Accountabilities & Responsibilities

• Lead ceremonies (sprint planning, reviews, retrospectives) ensuring alignment, participation, and clear outcomes across digital teams.
• Cheerlead Agile principles across multiple teams, facilitating a modified PI planning structure, cross-team collaboration, and continuous improvement initiatives.
• Enable stakeholder engagement by partnering with Product Owners, team leads, and business leaders to groom backlogs, set priorities, and manage dependencies.
• Oversee end-to-end delivery of workstreams, ensuring timely and high-quality delivery of business-critical features in both cloud and on-premises environments.
• Build and manage cross-entity backlog collection and prioritization process.
• Remove impediments, facilitate conflict resolution, foster a psychologically safe environment, and build team accountability.
• Coach and mentor Project Managers, Product Owners, Team Leads and team members, accelerating Agile maturity and adopting best practices throughout the organization.
• Implement and track team performance metrics, using JIRA, Confluence, and other tools, to support transparency, feedback, and iterative improvement.
• Support resource and capacity planning, ensuring teams are equipped to meet business goals.
• Promote a culture of experimentation, learning, and inclusion, maintaining knowledge of leading-edge Agile trends.
• Act as a US-based ambassador, aligning CXDT initiatives with global objectives in North America and beyond.
• Ensure clear reporting on project status, progress, and metrics to senior leadership and stakeholders.

Requirements

• Bachelor’s degree in Information Systems or related field.
• Minimum 6 years’ combined experience as an Agile Coach, Scrum Master, or Agile Delivery Lead, including successful delivery in digital, or SaaS/cloud environments.
• Certified Scrum Master (CSM/PSM) and SAFe Agilist or SAFe Program Consultant; additional Product Owner or Agile certifications are a plus.
• Hands-on experience coaching, facilitating, and scaling Agile teams (Scrum, Kanban, SAFe), including hybrid and distributed teams.
• Strong familiarity with Agile project management tools (JIRA, Confluence, Azure DevOps, ServiceNow) and metrics tracking.
• Deep understanding of enterprise business systems and experience with cloud technologies or CI/CD pipelines is strongly preferred.
• Proven skill in organizational change, conflict resolution, stakeholder communication, and team development.
• Self-motivated, adaptable, and able to influence without authority in a matrixed environment.

Pay

Rate of pay may be adjusted based on the qualifications and experience of the candidate.

Benefits

• Two medical insurance options, as well as vision and dental coverage.
• The cost of these optional programs varies based on coverage level - employees generally pay 25% of the monthly premium cost, USG pays the rest.
• These coverage options are offered on the first day of employment with no waiting period.
• USG employees enjoy a 401(k) Investment Plan with company match and a pension plan.
• Additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few.

Quarterly (hourly) / Annual (salary) bonus potential

Based on performance metrics tied to safety, quality, and productivity.

Company Overview

• Founded in 1902, Chicago-based USG is a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements.
• Our employees are committed to the highest levels of customer satisfaction and quality in everything we do.
• We uphold our core business values – innovation, quality, integrity, service, diversity, efficiency and safety – which have helped us become the company we are today.
• We serve construction markets around the world with wall, ceiling, flooring, sheathing and roofing products that enable our customers to build the outstanding spaces where people live, work and play.
• Our network of plants, mines, quarries and other facilities includes 49 manufacturing locations and over 7,500 employees across North America.