Agent Operations Coordinator

Core Responsibilities & Duties

• Develop a strong relationship with our agent network that promotes accountability, collaboration, and precision execution
• Support agent terminals and internal departments daily through professional verbal communication, Qualcomm, and email
• Maintain professional and collaborative working relationships with multiple departments and management levels to support their service needs
• Proactively establish and maintain effective working team relationships with all support departments
• Maintain accurate tonnage records for handling processing
• Operate with integrity and a safety and service-centric mindset
• Contribute favorably to the team culture of teamwork, proactivity, urgency, and ownership
• Adaptability to changing business needs and requirements

Qualifications

• 3 years of experience in relevant fields such as Logistics, Transportation, Customer Service and/or Leadership
• Ability to work individually and as part of a team
• Ability to build positive and effective work relationships
• Excellent verbal and written/email communication skills
• Demonstrate good Emotional IQ skills
• Proficient in Microsoft applications such as Excel, 365, Word, Power Point and Outlook
• Basic negotiating skills
• Valid Driver’s License
• Reliable transportation