After Hours Associate

About the role

The Afterhours Associate serves as a critical point of contact for Angels of Care outside of standard business hours, providing timely, professional, and compassionate support to patients, families, and internal teams.

Responsibilities

• Remain available and engaged for the full duration of your scheduled shift.
• Answer and manage inbound calls as they are received.
• Return missed calls and voicemails within 15 minutes.
• Deliver excellent customer service to patients, families, and internal team members.
• Resolve issues in real time whenever possible, including documenting interactions, updating schedules, and notifying impacted teams.
• Accurately document all patient-related interactions immediately.
• Cookordination coverage needs by following established escalation processes.
• Transition open issues clearly and thoroughly at the end of your shift.

Qualifications

• High school diploma or equivalent
• Excellent communication and organizational skills
• Proficiency with Microsoft Office
• Bilingual in Spanish preferred (not required)

Benefits

• Competitive Pay
• Paid Time Off
• Medical, Dental, & Vision Plans with a generous contribution from AOCHS
• Mental Wellness Benefits
• 401K
• Discounts on Pet, Home, and Auto Insurance

Schedule

Overnight and weekends