After Hours Associate

About the role

The Afterhours Associate serves as a critical point of contact for Angels of Care outside of standard business hours, providing timely, professional, and compassionate support to patients, families, and internal teams.

Responsibilities

• Remain available and engaged for the full duration of your scheduled shift.
• Answer and manage inbound calls as they are received.
• Return missed calls and voicemails within 15 minutes.
• Deliver excellent customer service to patients, families, and internal team members.
• Resolve issues in real time whenever possible, including documenting interactions, updating schedules, and notifying impacted teams.
• Accurately document all patient-related interactions immediately.
• Cookordination coverage needs by following established escalation processes.
• Transition open issues clearly and thoroughly at the end of your shift.

Qualifications

• High school diploma or equivalent.
• Excellent communication and organizational skills.
• Proficiency with Microsoft Office.
• Bilingual in Spanish preferred (not required).

Benefits

• Competitive Pay.
• Paid Time Off.
• Medical, Dental, & Vision Plans with a generous contribution from AOCHSA/FSAM.
• Mental Wellness Benefits.
• 401K.
• Discounts on Pet, Home, and Auto Insurance.
• And more!

Pay

Competitive Pay.

Schedule

Overnight and weekends.