After Hours Scheduling Coordinator

HybridAdministrative$60/hrPart-time

Answer all phone calls outside of regular office hours (weekdays: 4:30pm-8:00am; weekends or holidays: 8:00 am-8:00 am).
Politely and efficiently resolve any client service issues, scheduling issues or adjustments.
Serve as “jump and run” caregiver in times where you are unable to fill shifts. This is an essential requirement of the position.
Maintain monitoring of our on-call email for any missed clock-ins / outs and voicemails.
Track all incoming calls, missed check-ins, and voicemails in the on-call log; responding to each as needed.

We offer Paid Time Off (PTO) and Paid Sick Leave.

We offer FREE Telehealth benefit.

Same day pay via Tapcheck.
We are recognized by Home Care Pulse as both a Provider of Choice AND Employer of Choice for 2025 and 2026.
We are recognized by Boston Magazine as a Top Senior Care Provider for 2025 and 2026.
We offer award-winning recognition for excellent work, including spot awards and incentive programs to earn bonuses for caregiver referrals or client referrals!
We promote continuity of care and strive to create on-going, consistent schedules for our clients and caregivers.

Flexible work from home options available.

Experience and proven comfort level in delivering Home Health Aide-level care are essential for this role.
Must have reliable phone service and internet access throughout their shift.
Must be available and able to answer and respond to incoming phone calls throughout their shift.
Valid driver's license AND registered vehicle.
1 year of experience in an administrative role within office or customer service setting; preferably within a healthcare setting.
Personal or professional experience working as Personal Care Aide (PCA) or Home Health Aide (HHA), Certified Nursing Assistant (CNA).
Proficient in scheduling software.
Passion for helping seniors remain safe and independent wherever they call home.

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