Schedule Coordinator

About the role

The Schedule Coordinator at Guardian is a key member of the CSR team, serving as the first point of contact for over 30% of our clients, who have a track record of positive reviews on Google. Overseeing a high volume of incoming calls and web-based leads, the Schedule Coordinator is responsible for converting these into sales opportunities while maintaining a dynamic schedule that aligns with sales requirements.

Responsibilities

• Schedule and convert a high volume of incoming calls to sales opportunities.
• Respond timely to a high volume of web-based leads from assigned platforms (e.g., Yelp, Angie’s List, etc.) to convert into sales appointments.
• Scheduling and maintaining a complex calendar, setting up multiple types of appointments, and managing a dynamic schedule in accordance with sales requirements.
• Effective management of daily schedules for estimation department for same-day openings, reschedules and cancelations.
• Utilize strategic thinking in conjunction with Guardian-provided sales training to achieve highest close rate when scheduling appointments.
• Maintain effective, professional and timely communications with customers and internal departments regarding processes and procedures, short-term and long-term schedules, project issues and installation status.
• Utilize industry-specific software, Service Titan to coordinate account activities internally.
• Investigate, respond to, and resolve customer and internal questions or concerns with a sense of urgency.

Requirements

• 3+ years of experience with phone-based Customer Service.
• 1+ years of Scheduling experience in roofing, plumbing, HVAC, or a similar industry.
• Previous experience with inside sales or lead scheduling is highly preferred.
• Experience handling up to 120 inbound/outbound phone calls.
• Experience utilizing a CRM program.
• Experience working with homeowners is highly desired.
• Must be highly organized and possess the ability to multitask.
• Experience with problem resolution.
• Competent, outgoing, and possesses the ability to talk to clients with confidence and ease.
• Flexible and have the ability to adapt in an often rapidly changing work environment.
• A good understanding of construction principles, methods, and techniques.
• Team player with excellent communication skills, a strong work ethic, and enthusiasm for a collaborative team environment.
• Proficient in Microsoft Office Applications.
• Dependable and able to show up to work on time.
• Self-motivated, honest, and friendly.
• Bilingual in English and Spanish strongly preferred.

What We Offer

• Highly competitive base pay of $26.00 - $30.00/hr depending on experience PLUS monthly bonus opportunity up to $1,000.
• Medical, Dental, Vision and Supplemental Insurance Plans.
• 100% paid accident insurance for all Guardian employees.
• Career growth and advancement opportunities.
• FSA and 401K.
• Company cell phone and laptop.
• $1,500 Employee referral bonus.
• Pet-friendly office environment.
• Employee appreciation events.
• Excellent company culture, we celebrate the big and small wins as a team!

Location and Shift

This is an on-site position reporting to Guardian’s office in Auburn, WA. Shift: Monday - Friday 10am - 6:30pm.

Salary Description

$26 to $30 per hour.