After Hours Agent

Job Responsibilities

• Provide drivers with necessary support due to absence, or during evening and/or weekend hours so that drivers can deliver loads safely and on time.
• Fuel and route Drivers while promoting the safety of drivers.
• Dispatch necessary resources (driver, truck, trailer) to take care of immediate issues.
• Resolve driver issues within authorized limits.
• Use Micromap and plan next day loads as needed.
• Work with other Terminal ECT members in drivers' and customers' special needs/requests as it relates to load planning.
• Resolve load targets and ensure on time delivery.
• Monitor loads and resolve issues that may affect the scheduled delivery/pickup times.
• Proactively inform customer accounts and/or customers of changes.
• Communicate effectively and professionally with Customers, Operations Drivers and all levels of leadership.
• Respond to drivers and other terminal needs and assist with emergency situations if the need arises.
• Understand and support company policies.
• Proactively work to assist others in achieving the organization's objectives.

Qualifications

• Previous driving experience and/or operations, and/or customer experience required.
• A High School Diploma or equivalent required.
• Good verbal and written communication skills.
• Detail-oriented with strong organizational skills.
• Microsoft Office Suite Report generation skills.
• Mathematical, analytical and problem solving skills.
• Ability to interpret user needs and translate into system requirements.
• Ability to understand system data and to identify discrepancies.
• Previous knowledge of system analytics helpful.

Pay

Pay Range: $18.00 - $24.00 Hourly

What We Offer

• Competitive starting salary commensurate with experience and geographic location.
• Potential bonus pay based on company performance.
• Opportunities to volunteer and give back to local communities.
• A Comprehensive Benefits Package which includes:
• 401(K)
• Medical, Dental, Vision, Disability, Supplemental and Life Insurance
• Paid Time Off
• Employee Stock Purchase Plan