Advisor Solutions Ops Business Analyst

About the Role

Assists in the oversight of Advisor Solutions policy and procedures, helping to ensure adherence across the Advisor Solutions division. Communicates, trains, and educates regional and operational support teams on policy and procedures. Facilitates the evaluation, design, and implementation of oversight structure and identifies gaps and solutions within operational processes and procedures. Collaborates extensively in the design and development of new processes, testing of systems, and creation and maintenance of procedures to support and complete initiatives. Develops subject matter expertise across a wide spectrum of banking activities, products, and processes.

Responsibilities

• Develops new and enhances existing policies and procedures for Advisor Solutions LOB and multiple Operational Support Teams’ policies and procedures as part of strategic review or initiatives.
• Responsible for planning, developing, writing, and editing Advisor Solutions Division policy and procedure documents in a timely and efficient manner, ensuring Advisor Solutions procedures are consistently and uniformly applied within the Advisor Solutions Division.
• Challenges existing procedures to optimize processes and enhance controls to ensure an appropriate balance of internal controls, compliance efficiency, and client experience.
• Partners with Product Management to ensure appropriate procedures are designed, implemented, and communicated to ease delivery and servicing of products, as well as compliance with all applicable rules and regulations.
• Partners with Risk Management, Compliance Risk Management, Business Controls, Bank Protection, and other business partners to ensure policy and procedures support best practices with adequate controls to develop, complete, edit, and approve in accordance with Risk Management guidelines.
• Participates in the development and design of new processes, testing of bank systems, and maintenance and creation of procedures.
• Facilitates communication and training strategies to support Advisor Solutions and/or Bancorp initiatives to completion. May have ownership of smaller scale projects.
• Creates and designs regular communications for distribution to Advisor Solutions employees.
• Partners in the training and communication of the Advisor Solutions Division on operational policies and procedures.
• Works with Compliance and Audit business partners during process reviews and develops strategies and executes action plans for correcting any identified issues or gaps.
• Executes the Enhanced Due Diligence (EDD) Program for Advisor Solutions. Ensures all prospective Advisor Solutions clients and ongoing existing clients potentially identified for negative news articles are reviewed and evaluates the risk to the Bank. Engages with Advisors and Senior Leadership to escalate matches to Financial Crimes Compliance and Business Controls for risk appetite to onboard or maintain the client relationship.
• Reports and manages Self-Identified Issues Management (SIIM) under the Advisor Solutions division. Identifies, reports/escalates, develops, and participates in the execution of an action plan to resolve SIIM.
• Serves as a point of contact for communication strategies for Remediations or Incidents impacting Advisor Solutions clients; executes strategy as deemed appropriate.
• Develops reporting on a quarterly basis for oversight and monitoring of operational activities. Creates reporting and analyzes data for trends and gaps. Conducts presentations to business partners and national LOB leadership, including actionable recommendations based on trends.
• Partners with Education and Communication staff in the creation and inclusion of Advisor Solutions learning topics, including policies, procedures, processes, and systems training for Advisor Solutions employees.
• Collaborates with business partners to develop presentation materials and may present topics on monthly Banking Operations calls. Helps determine ongoing training relevant topics and communicates them in a timely manner.
• Serves as a subject matter expert on policies and procedures and as the primary resource for the Fulfillment Center, Product Team, Regions, and other Private Bank groups, providing guidance on complex client problem issues and exceptions.

Qualifications

• Bachelor’s Degree or equivalent work experience.
• Five years’ prior work experience in fiduciary or banking industry, preferably within a banking line of business.

Skills

• Strong expertise with personal computers, including Microsoft Office and banking systems.
• Strong presentation and interpersonal communication skills; both oral and written.
• Ability to handle multiple tasks and work well under pressure.
• Ability to influence without authority.
• Ability to work with people in a positive professional manner.
• Ability to work independently with minimal supervision.
• Demonstrated initiative, detail orientation, strong analytical, problem-solving, strategic thinking, and decision-making skills.
• Ability to establish oneself as a self-leader, recognized by other divisions and business partners as a leader.

Supervisory Responsibilities

May include direct reports.

Benefits

Our Total Rewards include comprehensive benefits and differentiated compensation offerings to support employees' physical, financial, emotional, and social well-being. Benefits include:

• Incentive compensation plan based on company, line of business, and/or individual performance.
• Extensive benefits programs encompassing health, retirement, and other needs (detailed on the 53.com Careers page).

Pay

The base salary for this position reflects the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education, and geographic location.

Location

Cincinnati, Ohio 45227