Advisor Solutions Operations Analyst

Responsibilities

• Identify, analyze, and resolve daily reconciliation breaks between external custodians and the Trust accounting system, including cash, position, and transaction-level discrepancies.
• Act as the primary owner of reconciliation issues escalated from or worked in conjunction with the outsourced vendor, ensuring timely follow-up, documentation, and closure.
• Escalate unresolved or aging breaks in accordance with established issue management and risk escalation procedures, ensuring alignment with the Bank’s risk appetite.
• Track and report reconciliation metrics such as break volumes, aging, root causes, and resolution timelines to management as requested.
• Develop a strong understanding of Advisor Solutions processes, risk and control points, and fiduciary responsibilities, ensuring adherence to established procedures and regulatory expectations.
• Cross-functional Collaboration: Collaborate with internal business lines, external custodians, and outsourced vendors to ensure accounts are reconciled accurately and efficiently.
• Serve as a control point to verify documentation completeness and accuracy, ensuring required approvals are obtained and files are audit-ready.
• Contribute to workflow enhancements and process redesign initiatives, focusing on efficiency, risk mitigation, and improved client experience.
• Apply strong analytical skills to research discrepancies, determine root causes, and drive effective resolutions with minimal supervision.
• Perform work within defined parameters while independently managing priorities, with opportunities to expand scope alongside more experienced staff.
• Perform other duties as assigned, adapting to new tasks or shifts in priorities as necessary to support your team’s and the company’s mission.

Requirements

• Three or more years of financial services experience, preferably with exposure to trust operations, private banking, or customer service.
• Bachelor’s degree (or equivalent experience).
• Experience using Microsoft Office tools, including Excel, Word, PowerPoint, and Outlook.
• Experience researching and resolving accounting or reconciliation discrepancies.
• Ability to interpret transaction data, custodian statements, and system reports.
• Ability to assess issues and determine appropriate resolution with minimal supervision.
• Working knowledge of company policies, procedures, and operational processes.
• Strong ability to multi-task and perform under pressure.
• Able to work independently with limited direction.
• Excellent verbal and written communication skills.

Skills For Success

• Intermediate proficiency in Reconciliation & Accounting Analysis: Ability to investigate discrepancies, interpret financial data, and reconcile accounts accurately.
• Intermediate proficiency in Data Interpretation: Ability to analyze transaction data, system reports, and custodian statements to identify issues.
• Intermediate proficiency in Problem Solving: Strong analytical thinking to determine root causes and implement effective resolutions.
• Intermediate proficiency in Communication: Ability to clearly communicate with internal teams, vendors, and external custodians to resolve issues.
• Intermediate proficiency in Time Management & Organization: Ability to manage multiple priorities, meet deadlines, and ensure timely resolution of breaks.
• Advanced proficiency in Risk Awareness: Demonstrates understanding of risk and control environments, including issue escalation and regulatory expectations.
• Advanced proficiency in Relationship Management: Builds effective partnerships across internal teams and external stakeholders.
• Advanced proficiency in Continuous Improvement Mindset: Identifies opportunities to enhance processes and drive operational efficiency.
• Advanced proficiency in Attention to Detail: Ensures high accuracy in reconciliation, documentation, and reporting.
• Advanced proficiency in Adaptability: Adjusts to changing priorities and supports evolving business needs.