Advisor Operations Specialist

Key Responsibilities

• Serve as the primary point of contact for advisors, providing administrative and operational support
• Build and maintain strong, positive advisor relationships through responsive and professional service
• Handle advisor requests by phone and email accurately and in a timely manner
• Open and service client accounts, process cashiering items, and complete account maintenance tasks
• Navigate internal systems effectively to gather and manage information
• Partner with Regional Sales Consultants to support existing advisor relationships and onboard new investment advisors
• Communicate daily with the trading team to ensure advisor requests are executed accurately and promptly
• Serve as a key liaison between advisors and the trading department
• Provide backup receptionist support, including handling incoming calls
• Afford assistance and provide coverage for other Account Managers as needed
• Contribute to a team environment focused on shared goals, cross-coverage, and consistent service quality

Scope & Expectations

• Manage advisor relationships and routine operational requests independently, requiring strong judgment, organization, and the ability to prioritize competing demands
• Close collaboration with fellow Account Managers, the trading team, Regional Sales Consultants, and other internal departments is essential
• Team members are expected to provide cross-coverage, communicate proactively, and maintain a polished, service-oriented presence in all advisor and internal interactions

Required Experience & Qualifications

• Ability to manage multiple responsibilities in a fast-paced environment
• Strong attention to detail and commitment to accuracy
• Reliable, with a client-first mindset and professional demeanor
• Clear written and verbal communication skills

Preferred

• Bachelor's degree or business-related field
• Ability to obtain industry licenses, including the Securities Industry Essentials (SIE) Exam and Series 65
• Prior experience in financial services, client servicing, or operations

Compensation & Benefits

Starting at $50,000, commensurate with experience.
Minimum of 4 weeks of earned Paid Time Off
Paid Holidays
Health, Dental, Vision, and Life Insurance
401(k) with 4% employer match plus up to 4% discretionary contribution
Potential for an annual bonus