Advisor, Business Operations

What You’ll Do

• Provide feedback to customer inquiries via email and phone interactions related to order status.
• Provide quotations, review purchase orders, and provide feedback to customers within 24 hours.
• Understand date management and coordinate with the planning department for the execution of orders and on-time shipments.
• Generate accurate and comprehensive documentation such as order confirmation, proforma invoices, proof of delivery, etc.
• Ensure Key Performance Indicators (KPIs) are being tracked and provide feedback if objectives are at risk.
• Create and upload necessary documentation such as installation, schematic, piping and diagram drawings, product manuals, specifications, quality documentation packages, and other required documents.
• Investigate and respond to requests for expediting shipments from customers, sales, and product management.
• Foster and maintain relationships with internal and external customers.
• Collaborate with Sales, Planning, Production, Logistics, and other cross-functional areas to ensure critical customer needs are met.
• Engage in proactive communications with Product Management, Account Managers, and Customer Enablement teams.
• Adhere to company policies and procedures to ensure informed decisions are made.
• Help enhance business processes aimed to improve efficiency and reduce transaction times.

What We Seek

• Bachelor’s degree with a minimum of 1 year experience in a customer-facing role, or 3 years of relevant experience.
• Strong communication skills and a service-oriented mindset.
• Familiarity with SAP preferred or previous experience with other ERP systems.
• Mature, independent, accountable, and possesses a strong sense of ownership.
• Able to work effectively as part of a team and accept direction and feedback.
• Accuracy, strategic thinking, and critical thinking skills.
• Willingness to learn and strive for excellence through continuous improvement.

Why Work at Entegris

Lead. Inspire. Innovate. Define Your Future. Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision-making process is truly a collaborative effort as we realize there are leaders at every level of the organization.

We put our values at the core of how we operate as an organization — not just when it’s convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office.

What We Offer

• Generous 401(K) plan with an impressive employer match.
• Excellent health, dental, and vision insurance packages to fit your needs.
• A flexible work schedule and 11 paid holidays a year.
• Paid time off (PTO) policy that empowers you to take the time you need to recharge.
• Education assistance to support your learning journey.

Compensation

$75,000 - $80,000 per year range with actual pay dependent on candidate overall skills for the role.