Advisor HR - Louisa County-1st Shift

Must sit at Louisa County Plant.

About the role

This position will provide process and transactional support for HR systems and processes, serving as the first point of contact for users through case management (via ServiceNow), chat, and phone support. Responsibilities include managing high volume walk-up support, incoming support calls routed to the People Operations team, resolving first-level support requests, and handling other related tasks as needed.

Responsibilities

• Receives and provides basic navigation support for routine correspondence following established procedures (such as address changes, application support, background check corrections, and employee self-service support).
• Review and update of key business processes and general master data components.
• Collaboration with the People Operations team to achieve faster support service level agreements that ensure department key performance indicators are met.
• Monitor HR inboxes and respond directly or escalate issues to the appropriate team, including Centers of Excellence, Directors HR, or Leadership.
• Manage intake data, update team members' personal information, HR system navigation, and LOA support and navigation.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• 2+ years relevant customer support role and past data entry experience.
• Intermediate computer skills including generating simple letters, spreadsheets, and/or graphics for personal business use or creating simple queries and simply formatted data output.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Understanding of HR systems and processes is a plus.

Skills

• Excellent communication skills, both verbal and written.
• Excellent customer service, basic analytical, and trouble-shooting skills.
• Strong planning and organizational skills.
• Detail-oriented and ability to work well in a team environment.
• Ability to work in a fast-paced environment and multi-task when applicable.
• Strong interpersonal skills, particularly as it relates to working effectively with others and building successful relationships throughout the organization.
• Excellent judgement and proven ability to analyze issues quickly and take appropriate action under limited time constraints.
• Perseveres to locate necessary data quickly to support customer resolution.
• Consistently delivers high-quality, timely work resulting in highly satisfied customers.
• Passion for learning.
• Familiarity with SAP/HR and Workday is highly valued.
• Team player.

Pay

Pay range: $18.75 - $31.25 per hour. Additional compensation may be available based on shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonuses.

Schedule

1st shift (7:00 AM - 3:30 PM), United States of America.