HR Generalist, Contingent Worker (1509862)

Description

The person in this role will provide consumer-grade level customer service to team members by accurately and promptly answering their HR and employee experience inquiries. Topic areas of questions include HR-related topics such as benefits, compensation, HR policies, etc. as well as general topic areas such as facilities inquires, expense reporting, employee development, etc.

Key Responsibilities

• Correspond quickly and proficiently with Askers in a professional manner that reflects a positive employee experience.
• Seek to understand Askers’ needs and intentions, usually with little information, clarifying in writing their questions when required.
• Processes and verifies Form I-9 documentation in compliance with federal employment eligibility requirements, ensuring accurate completion, tracking, and audit readiness.
• Maintain a strong attention to detail to identify impacted populations, such as job level, worker type, work location, and entity to provide the right answer.
• Research question topics using team member resources and a library of information across several categories.
• Led escalations to resolution by maintaining communication with Shared Service partners; ensure handoff of inquiries to SME/Stakeholders.
• Leverage Workday functionality to track, manage, and resolve HR inquiries and processes efficiently, ensuring timely resolution and accurate documentation.

Qualifications

• A customer-first mindset and attitude.
• Previous customer service or HR-related experience.
• A positive, team attitude that looks to learn and grow every day.
• Proven ability to collaborate with a wide range of people at all levels in the organization.
• Strong written and verbal communication style that strikes the fine balance between professional and casual tone.
• An excitement for managing a high-volume of tasks while maintaining a high degree of accuracy and attention to detail.
• Proven ability to maintain a high degree of confidentiality.
• Proficiency with the English language.
• Proficiency in HRM Systems with a preference for Workday.
• Proficiency with Microsoft 365 applications (Word, Excel, PowerPoint, Teams).
• Ability to quickly learn new software.
• High School Diploma or equivalent (GED) or higher degree.

Benefits

• Medical
• Dental
• Vision
• 401K