Advanced Field Service Engineer

Responsibilities

• Serve as the primary technical point of contact for assigned BGA and/or Airline customers
• Troubleshoot and resolve complex avionics and mechanical issues across Honeywell systems
• Provide remote support (phone/email) and on-site field service as needed
• Support AOG events and critical operational disruptions with urgency and precision
• Diagnose issues related to systems such as: Flight Management Systems (FMS), Autopilot & Displays, EGPWS, TCAS, Radar, Radios, SATCOM (L-Band, KA-Band) and connectivity systems, Integrated avionics platforms (Primus EPIC, Primus APEX)
• Lead issue resolution from identification through closure, including documentation in SFDC
• Escalate and coordinate complex technical issues across engineering and support teams
• Build strong, long-term customer relationships through regular engagement and on-site visits
• Contribute to knowledge sharing, continuous improvement, and best practices across the global support network
• Participate in customer reviews, technical forums, and cross-functional project teams
• Travel to customer sites up to 25%

Qualifications

• 7 or more years of hands-on experience troubleshooting avionics and/or mechanical systems on business, commercial, or military aircraft
• 5 or more years of customer-facing experience in technical support or field service
• High School Diploma or equivalent
• We value a Bachelor’s degree in Engineering or related technical field
• Experience supporting Business Aviation and/or Airline operations
• FAA Airframe & Powerplant (A&P) license (or equivalent)
• Knowledge of aircraft maintenance and flight operations
• Experience with SATCOM and aircraft connectivity systems
• Familiarity with tools such as Salesforce (SFDC), Teamcenter, NICE InContact
• Background in Lean Six Sigma or continuous improvement methodologies
• Strong expertise across avionics systems, installation, maintenance, and troubleshooting
• Excellent communication and stakeholder management skills
• Proven ability to manage multiple priorities and drive issues to resolution

Benefits

• Employer-subsidized Medical, Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability
• 401(k) match
• Flexible Spending Accounts, Health Savings Accounts
• EAP, and Educational Assistance
• Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave)
• 12 Paid Holidays

About the Role

Join Honeywell as a REMOTE Advanced Field Service Engineer and put your avionics expertise at the center of mission critical flight operations—solving complex challenges, supporting AOG recoveries, and making a real impact across the skies.

Pay

Of course, the exact pay details are not specified in the job description, but it's mentioned that the position offers a performance-driven salary.

Schedule

The schedule is also not specified, but it mentions that the role is REMOTE.