Advanced Field Service Engineer

About the role

This is a remote position available anywhere in the United States. You will report to the Senior Customer Program Management Supervisor.

Responsibilities

• Lead and manage technical projects and tasks
• Investigate and resolve technical issues
• Implementation and deployment of systems
• Educate and write documentation for customers and field technicians
• On-site and remote installation
• Servicing and repair processes of complex equipment and systems
• Contact resolution analysis and analytic reporting
• Deliver technical presentations to customers

Requirements

• 5 or more years of industry experience
• Previous technical/installation experience
• Previous customer service experience
• Ability to take initiative and work with limited direction
• Good written and oral communication skills
• Ability to be on a 24/7 on-call rotation approximately every 5 weeks, depending on staffing
• Ability to travel domestically and internationally, up to 25-35%
• English language fluency
• Degree in Information Technology, Computer Science, Engineering, or equivalent experience
• Previous experience in logistics, warehousing, and supply chain
• Previous experience with Linux, Windows Server, and MS SQL
• Previous experience implementing and supporting IT systems
• Advanced degree (preferred)
• Good presentation skills

About Us

Brady Corp. makes products that make the world a safer and more productive place. We are a global leader in safety, identification, and compliance solutions for diverse workplaces, from the depths of the ocean to outer space. Companies worldwide trust Brady for our expertise across industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, and aerospace.

As of July 31, 2025, Brady employed approximately 6,400 people globally, with fiscal 2025 sales of approximately $1.51 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. Learn more at www.bradycorp.com.

Why Work At Brady

A career at Brady means working for a global company with over 100 years of history and a culture that encourages collaboration and innovation. We offer competitive pay, great benefits, and an inclusive workplace where diverse talent can learn, grow, and succeed. With more than 70 locations globally, employees have opportunities to work with colleagues worldwide.

Benefits

• Comprehensive insurance coverage (medical, dental, vision) starting on your first day
• Generous 401(k) with company match
• Paid time off and holidays
• Incentive programs for all full-time employees
• Family planning benefits: paid parental leave, fertility coverage, adoption and surrogacy assistance
• Education reimbursement opportunities
• Scholarship program for children of Brady employees
• Employee Resource Groups for networking, development, and volunteer opportunities
• Employee Assistance Program and wellness programs (mental/behavioral health, family counseling, financial management)
• Dress-for-your-day dress code
• Charitable contributions matched through Brady's Matching Gift program