Adult Medicaid Trainer and Quality Assurance (IMC III)

Salary: $48,447.96 Annually

Location: Health & Human Services, NC
Job Type: Full-time

About the role

Are you passionate about helping others, skilled at teaching, and ready to lead with impact? Join our dynamic team as an Adult Medicaid Trainer and Quality Assurance specialist. In this role, you'll develop and deliver engaging training that empowers staff to serve our customers with confidence. You'll stay current on policy changes, provide hands-on coaching and support, collaborate with NC FAST as a technical resource, and help ensure our work meets the highest quality standards through regular reviews and continuous process improvement.

All DSS positions are subject to reallocation contingent upon funding, agency needs and client population and are subject to perform work during emergency or disaster situations as required and may be required to staff shelter overnight.

Responsibilities

• Provide ongoing training and technical assistance to income maintenance staff.
• Interpret policy changes, guide staff through updates, and help troubleshoot challenging cases.
• Conduct initial assessments to identify barriers and goals, complete orientations, and collaboratively develop and update an agreement that outlines the path to employment success.
• Conduct comprehensive reviews of Medicaid cases to ensure compliance with federal, state, and local policies.
• Identify trends, errors, and training needs through diagnostic evaluations and data analysis.
• Maintain accurate case records and data in agency systems, ensuring timely entry of participation hours, outcome plans, and benefit releases to maintain compliance and program integrity.
• Stay current on Medicaid and Economic Services program policies. Ensure accuracy and consistency in case determinations, benefit calculations, and customer communications.
• Mentor and support staff through coaching, constructive feedback, and hands-on training. Support supervisors by reviewing and evaluating their case assessments to maintain consistent quality standards.
• Assist in audit preparation (federal, state, or local), contribute to the development of corrective or improvement plans, and ensure follow-up implementation.

Requirements

• Graduation from a four-year college/university; or
• Graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Business Administration, or a closely related curriculum; or
• Graduation from high school with three years of paraprofessional, clerical, or other public contact experience which includes negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks; or
• Graduation from high school and two years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an income maintenance program; or
• An equivalent combination of training and experience.

To qualify for the Income Maintenance Caseworker III position, in addition to the experience noted above, the candidate must have at least two years of additional experience as an Income Maintenance Caseworker.

Skills

• Prior experience with Microsoft Windows suite of products.
• Possession of a valid NC driver's license.

Physical Demands

Activity Frequency Stand Frequently (33% - 66% of the time) Walk Occasionally (up to 33% of the time) Sit Frequently (33% - 66% of the time) Manually Manipulate Frequently (33% - 66% of the time) Reach Outward Occasionally (up to 33% of the time) Reach Above Shoulder Occasionally (up to 33% of the time) Climb Not Applicable Crawl Not Applicable Squat or Kneel Occasionally (up to 33% of the time) Bend Occasionally (up to 33% of the time) Talk/Hear Constantly (more than 66% of the time) Lift/Carry 10 lbs. or less Occasionally (up to 33% of the time) Lift/Carry 11-20 lbs. Occasionally (up to 33% of the time) Lift/Carry 21-50 lbs. Occasionally (up to 33% of the time) Lift/Carry 51-100 lbs. Not Applicable Lift/Carry Over 100 lbs. Not Applicable Push/Pull 12 lbs. or less Occasionally (up to 33% of the time) Push/Pull 13-25 lbs. Occasionally (up to 33% of the time) Push/Pull 26-40 lbs. Occasionally (up to 33% of the time) Push/Pull 41-100 lbs. Occasionally (up to 33% of the time) See Constantly (more than 66% of the time) Taste/Smell Not Applicable

Other Physical Requirements: Vision (Near, Distance, Peripheral)

Work Environment: Standard office setting. Employees are frequently subject to working with agitated clients, heavy workloads and compressed time frames.

Benefits

• Health Insurance: Full-time employees are eligible for medical/health (Cigna Insurance) benefits upon the 1st of the month following 30 days of employment. Alamance County Government currently offers three plans of medical/pharmacy benefit options including 2 Standard PPO plans and a High-Deductible Health Plan with HSA.
• Dental Benefit: Alamance County offers one dental insurance (Delta Dental) plan for full-time employees at no cost. The plan, if elected, would be effective the first of the month following 30 days of full-time employment.
• Vision Insurance: A voluntary vision program (Superior Vision) is available to full-time employees. The current PPO style plan allows employees to seek treatment and hardware from any vision care provider of their choice. The plan, if elected, would be effective the first of the month following 30 days of full-time employment. Coverage must be elected within your first 30 days of full-time employment or upon a qualifying event.
• Voluntary Benefits: Alamance County Government provides a variety of voluntary health related benefits (Voya) to allow employees to purchase protection from what life may bring. A sampling of voluntary benefits includes Flexible Spending Accounts with dependent care opportunities, Health Saving Account with an employer contribution, Short Term Disability, Long Term Disability, Cancer Protection Plan, Group Critical Care Insurance and more.
• Life Insurance: Basic term life insurance is the amount of one times the annual salary (no greater than $70,000) is provided for all full-time employees. Additional coverage is available for purchase through payroll deductions for employee and eligible dependents.
• Retirement Benefits: Membership in the NC Local Government Employees Retirement System (NCLGERS) is a requirement for all full-time and regular part-time employees (working more than 1,000 hours annually). Employees contribute six percent (6%) of their annual compensation before it is taxed.
• Time Off Accruals:
  • Vacation Time: Annual Leave is accrued based on years of service. Employees can accrue from 10-25 days per year.
  • Sick Time: All County full-time employees earn 12 days of sick leave per year.
  • County Observed Holidays: Alamance County will observe the State of North Carolina Holiday Schedule.
• Wellness Benefits & Programming:
  • Employee Assistance Program: Confidential support for stress, anxiety, depression, chemical dependency, relationship issues, legal issues, parenting questions, financial counseling and dependent care resources. Free for County employees and available for household use. Help is available 24/7/365 by telephone.
  • Alamance County Employee Health Center: Available to employees and spouses covered under the Alamance County Insurance Plan and their covered dependents, 18 years of age and older. Retired employees under age 65 are also eligible to use the health center. Depending on insurance coverage elected, care at the clinic ranges from free to a fair market value cost. Services include:
    • Treatment of injuries or illnesses such as flu, sinus infection, pink eye, sprains, strains or fever.
    • Monitor chronic conditions (Diabetes, Hypertension, Hyperlipidemia, Health Disease, Asthma, etc...).
    • Assistance with finding a Primary Care Provider.
    • Health