INCOME MAINTENANCE CASEWORKER III - (ADULT MEDICAID)

Responsibilities

• Takes and processes Adult Medicaid applications for Durham County residents.
• Works with clients by gathering information through an interview process for the purpose of determining applicant/client eligibility.
• Informs the client of their rights and obligations as prescribed under program policies.
• Prepares and presents the summary of the agency’s evidence for any local or state appeal hearing resulting from case actions taken by this position.
• May be assigned other duties in other program work areas as needed.

Requirements

• Two years of experience as an Income Maintenance Caseworker, or a combination of a degree from an accredited college or university and at least two years of paraprofessional, clerical or other public contact experience.
• An associates degree in accounting, business administration, human services, secretarial science or closely related field and at least two years of paraprofessional, clerical or other public contact experience.
• A high school diploma and at least five years of paraprofessional, clerical or other public contact experience.
• Candidates must pass NC FAST Certification training upon hire.

Preferred Requirements

• Three years or more of direct experience working in Adult Medicaid in local or State Department of Social Services.

Knowledge, Skills and Abilities

• Considerable knowledge of NC FAST and Social Service programs specifically Adult Medicaid.
• Ability to read, analyze, and interpret rules, regulations and procedures.
• Ability to research, analyze and interpret automated system problems.
• Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures.
• Ability to perform caseworker functions within structured time frames.
• Ability to work under pressure and handle multiple tasks are essential.