Social Worker III - Continuous Quality Improvement: Quality Assurance Adult Services

About the role

This position will remain open until filled.* The Johnston County Department of Social Services has an immediate opening for a Social Worker III position in the Continuous Quality Improvement Unit.

Responsibilities

• Train new and existing employees as well as performing quality assurance duties in the Adult Services Division.
• Facilitate onboarding for social work staff.
• Develop and facilitate Adult Services training curricula based on results of federal, state or local compliance audits and quality assurance reviews and provide training to agency staff and/or other stakeholders.
• Collaborate with agency managers and leadership to identify and conduct any necessary training needed to improve agency outcomes, eliminate possible county payback and streamline processes.
• Carry out comprehensive quality assurance monitoring duties in compliance with county, state and federal mandates, utilizing state and federal tools, audit and monitor agency files to ensure that the agency is meeting federal, state, and Local programmatic requirements.
• Co-facilitate or individually train agency staff on identified topics.
• Consult with CQI team Quality Assurance social workers, CQI supervisor, program management and leadership to identify and conduct training on identified trends, topics or areas of improvement.
• Demonstrate and communicate thorough knowledge of relevant policies and practices that align with policy and/or procedural requirements.
• Conduct quality assurance case reviews to ensure compliance with policies and standards.
• Develop, conduct, and evaluate technical training sessions and programs.
• Offer specific training programs to help workers maintain or improve job skills.
• Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.
• Develop alternative training methods if expected improvements are not seen.
• Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.
• Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
• Evaluate analytical methods and procedures to determine how they might be improved.
• Participate in internal assessments, audits, and quality reviews as required.
• Collect, organize and analyze data from cases to identify patterns and trends related to service delivery, effectiveness, customer outcomes and policy adherence.
• Use database applications to present data in a clear and actionable format.
• Present findings and data to agency staff, leadership or stakeholders.

Qualifications

• MSW plus one year of directly related experience;
• BSW plus two years of directly related experience;
• 4-year degree in human services field plus three years of directly related experience;
• 4-year college or university degree plus four years of directly related experience.

Skills

• Thorough knowledge of social work principles, techniques and practices, and their application to complex casework, group work and community problems, treatment, and investigation of abuse or neglect of children;
• Considerable knowledge of a wide range of medical, behavioral and/or psychosocial problems and their treatment theory;
• Considerable knowledge of governmental and private organizations, and resources in the community, laws, regulations and policies which govern the program;
• Considerable knowledge of the methods and principles of casework supervision and training theory, principles and techniques;
• Ability to interpret, apply and communicate a variety of policies, procedures and regulations;
• Ability to exercise sound judgment in assessing training needs, development of objectives, recommending training goals and evaluating student learning;
• Ability to develop course outlines and lesson plans;
• Ability to adapt and communicate information to a wide range of audiences and situations;
• Skills in counseling and relating to others;
• Ability to establish and maintain effective working relationships with peers, stakeholders and other professionals, as well as civic, legal, medical, social, and religious organizations;
• Ability to express ideas clearly and concisely and to plan and execute work effectively;
• Ability to interact and motivate a resistant involuntary client population and the public who may not agree with the laws, rules or policies of the process or the programs;
• Ability to prepare documentation such as written investigative reports for the court, case records and treatment plans, ability to testify as an expert witness;
• Ability to employ advanced case management interview techniques to establish a supportive relationship and involve families in the initial assessment for the need of services;
• Ability to quickly assess the risks and safety of the client environment during daylight hours, after dark and in high crime areas;
• Ability to employ expert negotiation skills in the most complex cases;
• Ability to analyze and assess child development safety issues in relation to risk factors;
• Ability to analyze tense family situations and make decisions above removing children when the decision has to be made with limited direct information and limited access to consultation.

Benefits

Employees are offered a diverse selection of benefits including medical (no-cost for the employee plan), dental, life, and supplemental benefit coverages. Employees can also take advantage of our on-site wellness clinic and virtual telehealth program, both at no-cost!

Additional benefits include participation in the NC Retirement System, a 401(k) match option, generous paid leave and holiday schedule, tuition reimbursement, and more!

To learn more, visit www.myjcbenefits.com.

This description applies to benefits eligible positions.