Social Worker III - Continuous Quality Improvement Trainer

Primary Purpose Of The Organizational Unit

The Child Services Division of the Johnston County Department of Social Services provides Protective Services Intake, Investigations, Assessments, Emergency On-Call, and Case Planning and Case Management; Permanency Planning; Foster Care Reunification and Placement; Independent Living; Recruitment and Training for Foster Parent Families and Adoptive Applicants, Agency Adoptions; and completion of Home Study requests from other North Carolina Departments of Social Services and the Interstate Compact.

Duties and Responsibilities

• Conduct qualitative reviews of screened out reports, assessments, in home services and foster care cases and licensing processes to ensure compliance with federal, state and county policies, standards and procedures.
• Collect, organize and analyze data from cases to identify patterns and trends related to service delivery, effectiveness, customer outcomes and policy adherence.
• Implements a plan for using random and stratified sampling to review cases.
• Consults with case workers and supervisors to ensure validity of data.
• Provides training and coaching to staff according to needs identified in the CQI process.
• Use database applications to present data in a clear and actionable format.
• Demonstrate an ability to present findings and data to agency staff, leadership or other stakeholders.
• Demonstrate, through oral or written findings, their in-depth knowledge of relevant policies and practices that align with policy and/or procedural requirements.
• Co-facilitate or individually train agency staff on identified topics.
• Thorough knowledge of IV-E eligibility and other funding sources.
• Collaborate with staff, stakeholders and external professionals across departments.
• Perform other duties as assigned by the team supervisor, the agency director or their designee.
• Makes recommendations to the Supervisor to improve caseworker and supervisor practice, including revisions or additions to division protocols.
• Continues to monitor and report on efforts to improve performance in the Program Development Plan.

Knowledge, Skills And Abilities

• Thorough knowledge of social work principles, techniques and practices, and their application to complex casework, group work and community problems.
• Considerable knowledge of a wide range of medical, behavioral and/or psychosocial problems and their treatment theory.
• Considerable knowledge of family and group dynamics and a range of intervention techniques, governmental and private organizations, and resources in the community, laws, regulations and policies which govern the program.
• Considerable knowledge of the methods and principles of casework supervision and training theory, principles and techniques.
• Ability to interpret, apply and communicate a variety of policies, procedures and regulations.
• Ability to exercise sound judgment in assessing training needs, development of objectives, recommending training goals and evaluating student learning.
• Ability to develop course outlines and lesson plans.
• Ability to adapt and communicate information to a wide range of audiences and situations.
• Skills in counseling and relating to others.
• Ability to establish and maintain effective working relationships with peers, stakeholders and other professionals, as well as civic, legal, medical, social, and religious organizations.
• Ability to express ideas clearly and concisely and to plan and execute work effectively.

Education and Experience

• Master's degree in social work from an accredited school of social work; Bachelor's degree in social work from an accredited school of social work and completion of the Child Welfare Collaborative (Child Welfare positions only); Bachelor's degree in social work from an accredited school of social work and one year directly related experience.
• Bachelor's degree in social work from an accredited school of social work and two years directly related experience; Bachelor's degree from an accredited college or university and three years of directly related experience.
• Master's degree in a human services field and one year of directly related experience; Bachelor's degree in a human services field from an accredited college or university and two years directly related experience.
• Master's degree in a human services field from an accredited college or university and three years of directly related experience.

Pre-Employment Reference Check

A pre-employment reference check will be conducted.

Background Check

A background check may be required and may include criminal history, motor vehicle records, sex offender registry checks, pre-employment drug screening, SBI fingerprinting, and, if applicable, a National Practitioner Data Bank (NPDB) check.

Required Question

• Please select your highest level of education completed.
• Have you completed the North Carolina Child Welfare Pre-Service training for Child Welfare?
• How many years of experience do you have in the following area?
• Which of the following do you have experience (select all that apply)?
• Do you have a valid North Carolina driver's license?