Social Work Continuous Quality Improvement (CQI) Supervisor

About the role

The Johnston County Department of Social Services has an immediate opening for a Social Work Supervisor III position on the Continuous Quality Improvement team (CQI).

Responsibilities

• Provide supervision to a team of social workers assigned to the CQI team whose primary role is to perform quality assurance reviews and training new and existing employees.
• Oversee the performance of the quality assurance case reviews of the specific program areas to ensure that case documentation is in accordance with state and federal law, agency and state policy, and expected practice.
• Aid in the design, coordination, and implementation of a training curriculum based on current law, policy, and practice standards of the specified program area.
• Assist with the analysis of review data and use it to assist with the development of training topics for specified program areas.
• Provide consultation and support to ensure services are implemented at the highest standard.
• Develop knowledge of current policy and practice through research and/or participation in training.
• Support the Child Services and Adult & Family Services divisions by ensuring compliance with state policy and General Statutes.
• Oversee and ensure the completion of quality assurance case reviews to ensure compliance with policies and standards.
• Oversee and ensure the coordination and completion of state quality assurance reviews, monitoring, and/or federal and state audits.
• Serve as the main contact for consultation with program management and leadership to identify and conduct training on identified trends, topics, or areas of improvement.
• Participate in internal assessments, audits, and quality reviews as required.
• Oversee the team's efforts to collect, organize, and analyze data from cases to identify patterns and trends related to service delivery, effectiveness, customer outcomes, and policy adherence.
• Lead the presentation of findings and data to agency staff, leadership, or stakeholders in a clear and actionable format.
• Evaluate analytical methods and procedures used by the team to determine how they might be improved.
• Oversee the assessment of training needs through surveys, interviews, focus groups, or consultation with managers.
• Lead the development, conduct, and evaluation of in-depth and comprehensive curriculum and technical training sessions and programs.
• Direct the development of alternative training methods if expected improvements are not seen.

Qualifications

• Master’s degree in social work from an appropriately accredited institution and two years of directly related experience;
• or a bachelor’s degree in social work from an appropriately accredited institution and three years of directly related experience;
• or a master’s degree in a human services field from an appropriately accredited institution and three years of directly related experience;
• or a bachelor’s degree in a human services field from an appropriately accredited institution and four years of directly related experience;
• or a bachelor’s degree from an appropriately accredited institution and five years of directly related experience;
• or an equivalent combination of education and experience.

Preferred Education and Experience

• Master’s degree in Social Work or related human service field
• Five years direct Child Welfare practice (CPS, In-Home Services or Permanency Planning)
• Two years supervising and training experience in Child Welfare
• Excellent communication skills (writing and public speaking)
• Proficiency in Google Worksuite or Microsoft PowerPoint, Excel, and platforms that deliver virtual training
• Experience developing, evaluating, and delivering course curriculum