Admissions Specialist/Advisor - Adult Education

Malcolm X College is seeking an Admissions Specialist/Advisor for the Adult Education Department. This role supports students and performs administrative duties related to Admissions, Enrollment Services, and Transfer Services, while collaborating with recruiters to secure enrollment from prospective students.

About the role

As a member of the Admissions Team, you will manage student intakes to help achieve enrollment goals for the college. City Colleges of Chicago (CCC) is an open-enrollment institution serving a highly diverse student population, including full-time, part-time, transfer, disabled, under-represented, military veterans, and international students. You will provide guidance on admissions, enrollment, academic programs, and selective admission requirements (e.g., Health Sciences programs at MXC).

Responsibilities

• Track student participation from application to enrollment using various data tracking systems.
• Contact new applicants via phone, email, or other methods to assist with enrollment completion.
• Follow up with new and existing applicants to ensure enrollment and registration.
• Prepare reports reflecting outreach activities and outcomes.
• Assist walk-in or call-in applicants seeking admission to the college.
• Inform new students and families about admissions requirements, transfer guidelines, financial aid, and scholarship information.
• Gather feedback from prospective students who did not enroll through interviews, focus groups, and other methods to improve marketing and customer service.
• Collaborate with recruiters, the Registrar’s Office, and other key departments to create a seamless transition from application through enrollment and registration.
• Adhere to CCC Customer Service Excellence standards.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Business, Communication, Liberal Arts, Marketing, Public Relations, Counseling, Guidance, Psychology, or a related field.
• 3–5 years of experience interacting with students, clients, and customers, or a minimum of 2 years of work experience in student advising or Social/Human Services.
• Excellent written, verbal communication, and customer service skills.
• Proficiency in Microsoft Windows, Microsoft Office Suite, and database management (e.g., PeopleSoft).
• Ability to organize materials and manage multiple projects simultaneously.
• Ability to gather and analyze data using basic research methods and databases.

Schedule

• Standard schedule: 9 AM – 5 PM (one day per week: 11 AM – 7 PM).
• Occasional Saturdays and evenings.

Pay

Salary range: $53,512 – $58,863.20. Offered salary will be determined by the respective collective bargaining agreement and the applicant’s education, experience, knowledge, skills, and abilities.

This position is represented by the Local 1600 professional union. Chicago residency is required for all full-time employees within 6 months of hire.