Admissions Specialist

About the role

The CIA offers a substantial benefits package that includes medical coverage available at no cost to qualifying employees, dental insurance, vision insurance, life insurance, short and long term disability insurance, retirement savings plan with high employer contributions, a generous paid time off program, and more!

Responsibilities

• Answer the Admissions Inquiry/Application phone line and provide customer service for all CIA campus locations.
• Assist prospective students, parents, and educators with admissions-based questions, concerns, and issues from inquiry to applicant stage.
• Perform data entry tasks from prospective student inquiry to applicant stage, including event registration, inquiries, applications, supporting documents, and records maintenance.
• Timely process all applications and supporting documentation, and communicate specific needs to Admissions Counselors and Enrollment Managers.
• Manage inventory and shipment of admissions and recruitment materials, as well as giveaways.
• Support Admissions Counselors and yield teams by working admissions events, conducting outreach, and advising students and families.
• Run reports to ensure accuracy and operational integrity.
• Provide other duties as assigned.

Requirements

• Associate Degree or significant work experience in lieu thereof.
• Minimum of two (2) years experience working in higher education student services or in a related professional customer service role, or in a high-volume data entry role.
• Self-starter who can work independently and as part of a team.
• Strong teamwork and interpersonal skills; ability to be adaptable, dependable, and handle multiple priorities simultaneously.
• Ability to collaborate with other department members and work effectively with various aspects of the CIA community.
• Details oriented and thorough.
• Excellent written, verbal communication, and presentation skills required.
• Demonstrated ability in organizational, time management, problem-solving, and interpersonal skills.
• Ability to reinforce the CIA’s commitment to prospective students, parents, and other parties.
• High level of energy and self-motivation.
• Strong computer experience, including abilities to work effectively with the internet, data entry, and MS Office suite products, i.e., Word, Excel, PowerPoint.

Qualifications

• Bachelor’s Degree preferred.
• Previous experience in Higher Education, Admissions, or Financial Aid departments.

Skills

• Exceptional customer service skills, with the ability to greet all guests of the CIA in a hospitable manner.
• Ability to work independently and as part of a team.
• Adaptable, dependable, and capable of handling multiple priorities simultaneously.
• Collaborative and interpersonal skills.
• Organizational, time management, problem-solving, and interpersonal skills.
• Ability to reinforce the CIA’s commitment to prospective students, parents, and other parties.
• Energy and self-motivation.
• Strong computer skills, including internet, data entry, and MS Office suite products.

Benefits

The benefits package at the CIA results in a significant value above the base hiring rate for this position, and we encourage you to apply so that our recruiters can share more information with you about the benefits of working for the CIA.

Pay

$20.00 per hour

Schedule

Regular work requires a great deal of sitting and standing for extended periods. Regular work requires the use of a computer. Must be able to lift 50 pounds of admissions recruitment material. Must be able to work overtime, extended work hours, and / or later shift coverage to support business needs.