Admissions Specialist

Position Summary

The Admissions Specialist is often the first point of contact between our clients/participants and the agency, and thus services an important function, contributing to the client’s first impression of our agency. The Admissions Specialist is calm, detail-oriented, possesses excellent listening skills, and is able to communicate clear descriptions of the services offered by Autism Delaware.

Essential Functions and Responsibilities

• Answers incoming phone calls and emails from families requesting service.
• Explains services and eligibility to callers, allowing callers to choose the service that works best for them.
• Enrolls clients in Autism Delaware services.
• Affords families with obtaining a referral if needed.
• Schedules clients for their first appointment.
• Maintains up-to-date knowledge of agency services.
• Makes sure call response time is monitored to ensure a minimum wait time for clients.
• Collaborates with manager, director, and billing staff to identify opportunities for improvement and efficiency in the admissions process.
• Reports to the team at departmental staff meetings as needed.

Mission and Philosophy

• Models Autism Delaware’s mission, vision, and family-driven philosophy of support.
• Maintains confidentiality of service recipients and staff at all times.
• Demonstrates cultural sensitivity and professionalism in all interactions.
• Participates in agency functions and events as needed, contributing to the agency's culture of collaboration and community engagement.
• Promotes trauma-informed care and staff self-care practices.

Qualifications

• Minimum age 21
• High school diploma or GED required.
• Valid driver’s license and reliable transportation.
• Proficiency in database, word processing, and spreadsheet software.
• Experience with customer service, scheduling, and health records management a plus.
• Familiarity with HIPAA and confidentiality standards.
• Strong oral and written communication skills are important.
• Successful completion of background check and drug screening.
• Bilingual English/Spanish a plus, but not required.