Admissions Information Specialist

About the role

Serves as initial contact for prospective students through multiple platforms to answer inquiries and discuss admissions procedures and educational opportunities.

Responsibilities

• Provides enrollment information to students, clarifies initial educational goals, and facilitates student enrollment in the college including processing of transcripts in person
• Informs students of available support programs and services and responds to electronic and telephone inquiries regarding academic programs, registration, and general information
• Reviews admissions applications and educational documents for completeness and accuracy and assesses admissions placement through multiple measures set by the college
• Participates in college-wide and service area activities and events that promote the growth of the college as well as staff professional development activities
• Participates in professional development activities
• Assists in Recruitment and Outreach activities and supports Admission area managers with projects as needed

Requirements

• High School diploma or equivalent
• Two years customer service experience

Qualifications

• Associate degree
• One year data entry
• Experience with Datatel/Colleague or student management system
• Experience at a community college or post-secondary setting

Skills

• Demonstrated the ability to respond to supervision, guidance and direction in a positive, receptive manner and in accordance with stated policies
• Demonstrated skills necessary to look at situations and processes critically to make recommendations for improvement
• Possess the knowledge of general written standards and procedures utilized; and have the ability to read, interpret, and follow procedural and policy manual related to the job tasks
• Demonstrated excellent customer service skills
• Excellent written and verbal communication skills
• Intermediate skills with MS Office products

Pay

Pay Grade: Specialist 7