Admissions Specialist

Job Details

Join a purpose-driven team at Caron Treatment Centers, where for nearly 70 years, we’ve been helping people find a path to recovery from addiction and rebuild their lives. We offer real careers with real opportunities for growth, comprehensive training, and a commitment to work-life balance. Our benefits include generous paid time off, company-paid life and disability insurance, professional growth and development, tuition reimbursement, a competitive 401(k) plan, and robust medical, dental, and vision plans. We’re proud to foster a diverse and inclusive environment, with a culture of teamwork, compassion, and dedication to our mission.

Admissions Specialist Duties And Responsibilities

• Complete understanding of Caron’s full continuum of care.
• Navigate an admission assessment with each caller with an attempt to convert to a scheduled admission or provide to appropriate level of care/ facility.
• Identifies patients who need clinical screening prior to scheduling admission and gathers Caron Admissions Screening Team (CAST) information for review while working with Admission Clinical Specialist.
• Provides a referral to an external interventionist and/or case management, as needed.
• Upholds a sophisticated level of financial conversation to include vetting all appropriate resources for the treatment investment inclusions and exclusions of treatment investment, utilization of all financial options including out of network insurance, single case agreements, and in-network or contracted insurance policies.
• Knowledge of verification of benefits and determining the contracted and/or in-network policies including providing determination of out-of-pocket investment, not limited to determining medical necessity.
• Secures payments and notifies leadership of special agreements, accurately processes financial applications and gathers additional financial supporting documentation as needed to uphold the requirements of the compliance department’s expectations and the financial assistance budget.
• Identifies all key stakeholders, i.e., referrals (internal and external) donors, alumni, and treatment providers for each admission, and manages pre-admission relationship with all referral sources while ensuring an open line of communication is throughout the pre-admissions process.
• Responsible for case management of all assigned cases from the initial contact to arrival for scheduled admission.
• Maintains documentation related to the scheduling process while following the provided checklists for accuracy.
• Documents progress notes, updates, case consultations, telephone calls and any additional communication in the patient records in accordance with Caron policies and procedures.
• Welcomes patients, families, referents, and campus visitors upon arrival. Conducts tour as necessary. When needed, assists with completion of physical admission process.
• Maintains consistent coverage for Live Chat, admissions shared email box, and online form submissions (OLAFs & JOT Forms) communication.
• May be designated to assist with department reporting needs, processing quality standards, and providing data to leadership.
• Utilizes the phone software, Microsoft Teams and Outlook applications for maximum communication.
• Maintains crisis callers as they occur while using provided tools and resources.
• May be asked to assist in the training of new staff and updating the training manual.
• May be responsible for covering the receptionist desk.
• Manage crisis callers as they occur while using provided tools and resources.

Physical Requirements

• Ability to communicate verbally and in writing for 95% of the workday.
• Communicate effectively with patients, family members, referents, and co-workers.
• Ability to sit for 90% of the workday.
• Ability to type 85% of the workday.
• Ability to walk the grounds to facilitate tours. This may require ascending and descending stairs and/or uneven pavement.
• Ability to travel to campus in inclement weather.
• Ability to give presentations to small and large groups.
• This is a safety sensitive position. Office setting – must maintain a professional workspace environment in shared locations. When working from a remote location – must maintain a home office space in a confidential area that is free of distraction and background noise. Must maintain the privacy of Caron’s phone and computer systems when stepping away from the workspace or logging off.

Education / Experience Qualifications

• High school diploma or equivalent.
• Bachelor’s degree in psychology or human services preferred.
• 2 years of consultative sales experience, customer service experience, or working experience in behavioral health treatment required.
• Ability to obtain PCB certification – either CAAP or CRS within two years of employment if a bachelor’s degree obtained.
• Proficient use of Microsoft Outlook, Word, Excel, and Teams.
• If in recovery, 2 years of continuous sobriety is preferred.

Knowledge, Skills, And Abilities

• Able to type 45 words per minute with 95% accuracy.
• Demonstrated knowledge of computer software systems and ability to use proficiently.
• Demonstrated a high level of customer service.
• Must be detail oriented and organizational abilities.
• Able to function independently and self-efficiently.
• Able to maintain confidentiality and professionalism.
• Must possess strong written and oral communication skills.
• Able to prioritize and multitask while providing excellent customer service.
• Able to solve problems and critically think.