Admissions Director

About the role

We are hiring an Admissions Director to manage customer flow, admissions, referrals, and sales activities while ensuring excellent customer service and supporting census goals.

Responsibilities

• Manage the center customer flow process (referrals and admissions) including community sales, referral management, and admission sign‑in through post‑admission using the Core Operating System (PCC).
• Help meet census goals by working with the interdisciplinary team and HealthCare Area entities to coordinate customer flow into and through the nursing center.
• Guide the center sales program to ensure strong customer, referrer, and payor satisfaction, appropriate market penetration, positive public image, and maximization of center QMix and Average Daily Census (ADC) goals.
• Assess inquiries and respond to referrers based on protocol; communicate admission decisions and ensure a positive admission experience for customers and families.
• Ensure immediate response to CareLine, phone, fax, and walk‑in inquiries and referrals; notify Administrator, RDSM, and CareLine Manager of barriers.
• Coordinate tours and sales process with customers, families, and referrers, personally or through an Admissions Designee.
• Conduct follow‑up on all inquiries not yet converted to admissions.
• Identify, train, and schedule the Center Admissions Team.
• Ensure proper completion, signing, and distribution of paperwork per Admission Sign‑In policy and procedure.
• Meet with families and customers upon admission to ensure appropriate room preparation and introduction to nursing staff on the unit.
• Gather and document comprehensive, accurate customer data in PCC to enhance placement and coordination within the HealthCare Center.
• Maintain thorough knowledge of medical, social, and financial information relating to Elder Care.
• Work with Administrator/Regional Director of Sales and Marketing to ensure consistent, effective admissions, discharge, and transfer meetings.
• Review performance statistics including customer flow, pending and lost inquiries, denials, hospital discharges, and sales activity.
• Facilitate sales opportunities for referring hospitals by identifying, initiating, nurturing, and maintaining contact with physicians, social workers, discharge planners; work with Administrator and Regional Marketing as needed.
• Stay abreast of services available within the center and throughout HealthCare to serve as liaison with hospital discharge planners, utilization review nurses, physicians, and other professionals.
• Develop and implement long‑range and short‑term sales plans.
• Coordinate and participate in presentations about the center or healthcare topics to hospitals, physicians, and other potential referral sources.
• Put customer service first: ensure customers and families receive the highest quality of service in a caring, compassionate atmosphere that recognizes individual needs and rights.

Requirements

• Minimum of three (3) years' experience in a healthcare setting.

Qualifications

• Minimum of two (2) years college education in health care administration, business management, marketing, or public relations (preferred).

Skills

• Microsoft Office – 1 year experience (preferred).
• Customer service – 1 year experience (preferred).

Benefits

• Medical, dental, and vision coverage.
• Growth opportunities.
• Continuing education / training opportunities.
• Referral bonus program.

Pay

$80,000 – $90,000 annual salary.

Schedule

Ability to adjust work schedule based on the center’s business needs, specifically incoming admissions.