Admissions Director

About the role

We are hiring an Admissions Director to join our team, contributing to excellent customer service and supporting each individual’s unique talents. In this role, you will manage the center’s customer flow process—including referrals, admissions, community sales, and post-admission tracking—using the Core Operating System (PCC). You will collaborate with interdisciplinary teams and HealthCare Area entities to meet census goals, guide the center’s sales program, and ensure strong customer, referrer, and payor satisfaction while maximizing QMix and Average Daily Census (ADC) targets.

Responsibilities

• Manage center customer flow, including referrals and admissions, through post-admission using PCC.
• Work with the center’s interdisciplinary team and HealthCare Area entities to coordinate customer flow into and through the nursing center.
• Guide the center’s sales program to ensure strong customer, referrer, and payor satisfaction; appropriate market penetration; positive public image; and achievement of center QMix and ADC goals.
• Assess inquiries and respond to referrers based on protocol; communicate admission decisions and ensure a positive admission experience for customers and families.
• Provide immediate responses to CareLine, phone, fax, and walk-in inquiries and referrals; notify Administrator, RDSM, and CareLine Manager of any barriers.
• Coordinate tours and the sales process with customers, families, and referrers, either personally or through an Admissions Designee.
• Conduct follow-up on all inquiries that have not yet converted to admissions.
• Identify, train, and schedule the Center Admissions Team.
• Ensure proper completion, signing, and distribution of paperwork in accordance with Admission Sign-In policy and procedure.
• Meet with families and customers upon admission; ensure appropriate room preparation and introduction to nursing staff.
• Ensure comprehensive and accurate gathering and documentation of customer data in PCC to enhance appropriate placement and coordination within the HealthCare Center.
• Maintain thorough knowledge of medical, social, and financial information related to elder care.
• Work with the Administrator and Regional Director of Sales and Marketing to ensure consistent, effective admissions, discharge, and transfer meetings.
• Review performance statistics including customer flow, pending and lost inquiries, denials, hospital discharges, and sales activity.
• Facilitate sales opportunities for referring hospitals by identifying, initiating, nurturing, and maintaining contact with physicians, social workers, and discharge planners; work with Administrator and Regional Marketing as needed.
• Stay current on services available within the center and throughout HealthCare to serve as a liaison with hospitals, discharge planners, utilization review nurses, physicians, and other professionals to support efficient use of center and alternate care settings.
• Develop and implement long-range and short-term sales plans.
• Coordinate and participate in presentations about the center or other healthcare topics to hospitals, physicians, and other potential referral sources.
• Put customer service first: ensure customers and families receive the highest quality of service in a caring and compassionate atmosphere that recognizes individual needs and rights.

Requirements

• Minimum of three (3) years’ experience in a healthcare setting.
• Ability to adjust work schedule based on the center’s business needs, particularly incoming admissions.

Qualifications

• Minimum of two (2) years of college education in healthcare administration, business management, and/or marketing or public relations preferred.
• Microsoft Office: 1 year (preferred)
• Customer service: 1 year (preferred)

Benefits

• Competitive wages
• Medical, dental, and vision coverage
• Growth opportunities
• Continuing education and training opportunities
• Referral bonus program

Pay

$76,971.84 – $79,043.04 annually