Admissions Coordinator FT

Seeking a concierge/admission personnel to assist the admission leader with daily responsibilities.

Responsibilities

• Maintains admissions guidelines and actively participates in writing, updating, and recommending changes to admissions criteria, policies, and procedures.
• Markets programs and facilities by preparing and providing information, answering questions, and conducting tours with prospective residents and/or responsible parties and referral sources.
• Handles walk-in or telephone inquiries and invites referral sources to the nursing center; completes inquiry electronic system for admissions, Medicare facts, and room rates.
• Gathers nursing information from e-discharge system or floor nurse at the hospital.
• Ensures financial verification is accurate and complete before the resident is admitted to the facility, assisting in reducing accounts receivable.
• Screens prospective residents by comparing resident's condition to admission criteria; evaluating and accepting or rejecting residents; referring residents and family to other programs and institutions.
• Resolves resident/family dissatisfactions by investigating concerns; recommending changes in service policies and procedures.
• Maintains necessary knowledge of served market areas, resident origin, and major referral sources.
• Assists with census development efforts by making quality contact (telephone, e-mail, other) with referral sources.
• Manages incoming inquiries, as needed, dependent on sales model (i.e., central intake).
• Uses clinical inventory to evaluate residents for admission; when necessary, visits prospective residents in the hospital and makes assessments regarding suitability for admission in the nursing center.
• Contacts Social Services Department to verify eligibility; contacts insurance companies to determine or verify coverage.
• Meets in center with families upon or before admission to sign paperwork, timely and accurately.
• Records information that identifies physician and resident, type of accommodation required, insurance coverage, and date of admission; inspects resident’s room prior to admission; active role in morning kick-off meeting.
• Effectively sells private transition days to current residents.
• May assist Administrator in contacting families after admission and discharge to personally determine satisfaction.
• Provides timely follow-up on family or guarantor complaints and problem solves with residents and/or staff.
• Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Qualifications

• Experience in healthcare services, products, or pharmaceuticals is desirable.
• Familiarity with long-term care and/or healthcare services is useful.
• Presents a professional image through appearance, behavior, and speech.

Benefits

• Healthcare
• Dental
• Vision
• Paid-Time Off

Pay

Excellent compensation.