Admissions and Guest Experience Administrative Supervisor

About the role

This exciting Admissions and Guest Experience Administrative Supervisor position offers the opportunity to lead the Admissions Department at Six Flags Fiesta Texas, with an hourly rate starting at $18.00/hour and a benefits package including medical, dental, vision, paid time off, and a 401k with matching.

Responsibilities

• Act as the Admissions Manager on Duty to make major operational decisions and ensure efficient operation of all Admissions areas
• Conduct department training and ensure all area leaders and team members are trained, certified, and equipped to perform job duties
• Follow operating expense budgets and ensure compliance with established budget guidelines
• Prioritize guests’ needs to provide an enhanced guest experience
• Foster a positive and harmonious work environment amongst all area leaders and team members
• Hold area leaders and team members accountable for attendance, performance, and achieving park and departmental goals
• Support and drive the department’s pass and ticket sales operation
• Assist with Salesforce guest correspondence and ensure timely resolution of outstanding cases
• Provide support to the department scheduler and workforce management team to ensure sufficient staffing needs
• Work cohesively with counterparts, area leaders, team members, and department heads to drive departmental programs and operations forward
• Manage assigned tasks and projects in an efficient manner
• Adhere to the company’s purpose and maintain knowledge of all park-wide events
• Comply with all other duties assigned to support the Operations Division and the Park’s operation

Qualifications

• Must be at least 18 years of age
• Must possess a valid Driver’s License
• Ability to work a flexible schedule and varied shifts, including holidays and weekends
• Working knowledge of Microsoft Office
• Excellent written and verbal communication skills
• Ability to work independently and manage high-level tasks and projects
• Commitment to the “Guest First” philosophy
• Previous supervisory experience preferred
• Salesforce experience preferred

Benefits

The benefits package includes medical, dental, vision, paid time off (vacation, sick, and jury duty), and a 401k with matching, with a minimum average of 30+ hours per week offered and expected on a year-round basis with flexible scheduling.

Pay

The hourly rate for this position starts at $18.00/hour.