Supervisor, Admissions

Job Summary

The Supervisor, Admissions is responsible for overseeing the daily operations of the admissions department, ensuring efficient patient intake and registration processes. This role supervises admissions staff, provides training and support, and ensures compliance with regulations and hospital policies. The Supervisor, Admissions works closely with clinical and administrative teams to facilitate a seamless patient experience while maintaining high standards of customer service and accuracy in patient data collection.

Essential Functions

• Supervises and manages admissions staff, ensuring adherence to department policies, procedures, and performance standards.
• Provides training, coaching, and professional development opportunities to enhance staff skills and knowledge.
• Oversees the patient intake and registration process, ensuring accurate and timely collection of required information.
• Ensures compliance with regulatory requirements, hospital policies, and best practices for patient data handling.
• Facilitates effective communication between the admissions department and clinical teams to ensure a smooth patient flow.
• Addresses patient concerns and complaints in a professional manner, working toward resolution in a timely fashion.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Leadership Responsibilities

• Supervision and Staff Management
• Schedules employees to ensure effective use of resources.
• Consults with Manager or Director on staffing issues.
• Aids in performance evaluations and goal setting.
• Strategic Planning and Financial Oversight
• Manages departmental budget ensuring cost-effective operations while maintaining high quality service.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Associate Degree or higher preferred
• 1-2 years of related experience in the profession required
• 1-2 years of previous leadership experience preferred

Knowledge, Skills and Abilities

• Strong leadership, organizational, and communication skills.
• Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
• Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
• Communicate effectively with leadership, team members, and stakeholders.
• Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
• Problem-solving and critical thinking skills.
• In depth knowledge of industry best practices and regulatory compliance (if applicable).
• Strong organizational and time management skills.
• Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.

Licenses and Certifications

• CHAM - Certified Healthcare Access Manager preferred