Admissions Counselor Supervisor

About the role

North Port Behavioral Health is seeking a passionate Admissions Counselor Supervisor to join their team in North Port, FL. The role involves helping individuals dealing with mental health or substance use disorders.

Responsibilities

• Helping to manage call and referral processes
• Scheduling assessments and admissions
• Completing benefit verifications
• Prioritizing pre-certifications
• Planning, assigning, supervising, and performing preferred duties to ensure patient safety and department efficiency
• Prioritizing potential admissions based on patient needs and facility capacity
• Providing guidance and direction to staff, fostering a cooperative environment
• Completing EMTALA logs for each patient seen by admissions
• Participating in staff training as a preceptor for new admission team employees
• Reporting shift challenges to AOC or Admissions Director promptly
• Maintaining a positive, empathetic, and professional attitude towards customers
• Addressing and resolving patient complaints
• Ensuring patient safety is a top priority

Requirements

• Master’s degree in a social services field preferred, or RN preferred
• One or more years’ experience in a healthcare admissions role preferred
• One or more years’ supervisory/lead experience in a healthcare admissions setting preferred
• CPR and de-escalation/restraint certification preferred (training available)

Qualifications

• Knowledge of milieu management
• Knowledge of appropriate clinical assessment, diagnoses, and interventions with patients
• Coordination with the business office for timely and accurate financial counseling of patients

Skills

• Ability to prioritize tasks effectively
• Strong communication and interpersonal skills
• Proficiency in managing patient intake and admissions processes

Benefits

At Acadia Healthcare, you'll enjoy a comprehensive benefits package including medical, prescription drug plans, flexible spending accounts, health savings accounts, vision, dental, and voluntary short-term and long-term disability coverage. Additionally, our well-being programs cover employee assistance programs, financial support, tuition reimbursement, and more.