Admissions Supervisor

Responsibilities

• Interviews, selects, hires and retains employees.
• Ensures orientation and training for employees.
• Executes progressive discipline policies in coordination with departmental manager.
• Provides supervisory oversight to all registration.
• Manages personnel performance through evaluations, training sessions, meetings and on-going monitoring.
• Responsible for all policies and procedures for compliance in registration.
• Collaborates with clinical Directors and all nurse managers to ensure proper departmental coordination and segregation of duties.
• Responsible for departmental productivity.
• Maintains proper staffing levels for departmental operations.
• Ensures patient financial and personal demographic information is recorded accurately and promptly.
• Verifies and documents insurance benefits and coverage.
• Communicates financial responsibility to the Patient/Guarantor.
• Communicates effectively with staff, patients, physicians, hospital personnel and other customers.
• Responsible for the availability of supplies and for supply replacement.
• Conducts monthly audits on a sampling of all staff's Registrations to ensure accuracy.
• Corrects unbilled accounts pending Registration information.
• Reviews IS dictionaries to ensure system efficiency.
• Remains current with Managed Care affiliations.
• Conducts staff meetings to ensure effective communications are maintained.
• Manages front line operations of area of accountability related to meeting/exceeding departmental goals, 5 keys of excellence, DCH Mission and Vision.
• Performs cashier duties, including securely maintaining cash for all areas and ordering replacement cash from Loomis.
• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook.
• Adheres to the DCH Mission, Vision, and Values including creating positive relationships with patients/families, coworkers, colleagues and with self.
• Ensures safety of patients, visitors and employees by identifying and reducing unsafe practices and promoting safety.
• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Adheres to all DCH Health System policies and procedures.

Qualifications

• A High School Diploma or GED is required.
• A minimum of two years of previous Patient Access experience is required.
• Two years of supervisory experience is preferred, with healthcare supervisory experience being a plus.
• Must be able to communicate (orally and in writing) effectively with patients, doctors and other departments in the hospital.
• Must be able to interpret third party, private insurance coverage and hospital rates to patients.
• Must be able to read, write legibly, speak, and comprehend English.
• Knowledge of health care reimbursement and use of effective point of service collections is required.
• Knowledge of medical terminology is required.