Admissions Supervisor

About the role

Responsible for the management of admitting personnel in assigned areas. Accountable for assigned reports and completion. Works as a supervisor in the admission processes, ensuring efficient and quality services, integrity of admissions, and compliance with federal and state regulations. Handles up‑front collections, training, reporting, and monitoring, and ensures policies and laws regarding release of information are met. Acts as support personnel and consultant in satellite areas, providing information to the public, patients, physicians, and physician offices. Demonstrates a polite and professional demeanor, strives to meet high standards of patient satisfaction, takes initiative to improve processes, and leads by example.

Responsibilities

• Responsible for management of admission personnel in assigned areas.
• Acts as support/consultant personnel to decentralized admission areas under the direction of the Admitting Manager.
• Provides leadership by facilitating BMH visions/values through personal example and staff interaction.
• Communicates policies and goals to enhance employee skills, management, and leadership.
• Maintains budget and identifies opportunities for cost reduction, profitability, and optimal resource utilization.
• Demonstrates “Service First” characteristics to all.
• Sets an example for the department and other hospital personnel.
• Identifies opportunities for improvement to enhance service and customer satisfaction.
• Performs related accountabilities and responsibilities as required or directed without complaint.

Requirements

• Previous clerical experience with customer service skills.
• Previous admitting experience or physician office experience.
• CHAA or CPAR certification on hire.
• Able to write and communicate at a high‑school level.