Admission/Intake Coordinator

About the role

We’re looking for a compassionate, detail-driven Admissions Coordinator to be the welcoming connection for patients, families, and referral partners seeking behavioral health services. In this role, you’ll guide individuals through intake, assessment, and admission—ensuring a smooth, supportive transition into care.

Responsibilities

• Answer and screen referral calls with professionalism and empathy
• Gather and document clinical and medical information for admission decisions
• Cook up and coordinate with providers and nursing staff to ensure timely, appropriate admissions
• Communicate criteria, bed availability, and decisions to referral sources
• Complete admission paperwork and ensure accurate data entry
• Maintain compliance with regulatory and organizational standards

Requirements

• A high school diploma or GED
• (Bachelor’s in Psych, Social Work, Nursing, or Healthcare preferred)
• Experience in behavioral health admissions/intake a plus
• Strong problem-solving skills and the ability to stay calm under pressure
• Ability to manage multiple situations at once
• A professional, empathetic communication style

Qualifications

While not specified, we believe a strong background in behavioral health, combined with excellent interpersonal skills and attention to detail, will be valuable assets.

Skills

• Excellent communication skills
• Attention to detail
• Problem-solving abilities
• Stress management

Benefits

We offer a competitive benefits package including health insurance, paid time off, and opportunities for professional development.

Pay

The salary range for this position is $XX-$YY, commensurate with experience.

Schedule

This is a Nightshift position, working 7p-7a.

Why Join Us?

You’ll play a key role in connecting individuals to the care they need, working with a supportive team in a mission-driven environment. At Knoxville Center for Behavioral Medicine, we are committed to improving the quality of life of our patients by delivering personalized behavioral health in a safe and supportive environment. Our vision is to bring communities, families, and healthcare providers together to improve behavioral health, one patient at a time.

Company Information

We are pleased to partner with National Health Corporation (NHC), Tennova Healthcare, and The University of Tennessee Medical Center.

Equal Opportunity Employer

We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.