Admission/Intake Coordinator

About the role

We’re looking for a compassionate, detail-driven Admissions Coordinator to be the welcoming connection for patients, families, and referral partners seeking behavioral health services. In this role, you’ll guide individuals through intake, assessment, and admission—ensuring a smooth, supportive transition into care.

Responsibilities

• Answer and screen referral calls with professionalism and empathy
• Gather and document clinical and medical information for admission decisions
• Cook up and coordinate with providers and nursing staff to ensure timely, appropriate admissions
• Communicate criteria, bed availability, and decisions to referral sources
• Complete admission paperwork and ensure accurate data entry
• Maintain compliance with regulatory and organizational standards

Requirements

• A high school diploma or GED
• (Bachelor’s in Psych, Social Work, Nursing, or Healthcare preferred)
• Experience in behavioral health admissions/intake a plus
• Strong problem-solving skills and the ability to stay calm under pressure
• The ability to manage multiple situations at once
• A professional, empathetic communication style

Qualifications

• High school diploma or GED

Skills

• Professionalism
• Empathy
• Problem-solving
• Staying calm under pressure
• Multiple situation management
• Communication

Benefits

• Working with a supportive team in a mission-driven environment
• Improving the quality of life for patients
• Delivering personalized behavioral health care
• Providing a safe and supportive environment
• Broad partnerships including National Health Corporation (NHC), Tennova Healthcare, and The University of Tennessee Medical Center

Pay

Details TBD

Schedule

Nightshift: 7p-7a

Why Join Us?

You’ll play a key role in connecting individuals to the care they need, working with a supportive team in a mission-driven environment. Knoxville Center for Behavioral Medicine: Mission and Vision We are committed to improving the quality of life of our patients by delivering personalized behavioral health in a safe and supportive environment. Our vision is to bring communities, families, and healthcare providers together to improve behavioral health, one patient at a time.

Company Information

The Knoxville Center for Behavioral Medicine provides a comprehensive continuum of care for adults and geriatric patients with psychiatric, emotional, and addictive disorders. We are pleased to partner with National Health Corporation (NHC), Tennova Healthcare, and The University of Tennessee Medical Center.

Equal Opportunity Employer

We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.