Admissions & Intake Coordinator

Primary Responsibilities

• Serve as the first point of contact for prospective patients, families, referral sources, and healthcare professionals.
• Answer incoming admissions inquiries with professionalism, empathy, and urgency.
• Conduct intake interviews to obtain clinical, demographic, financial, and insurance information.
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      • Coordinate the admissions process from initial inquiry through patient arrival.
      • Verify insurance benefits and obtain required documentation.
      • Schedule assessments and coordinate admission logistics.
      • Educate patients and families regarding Enterhealth's programs, services, and admission requirements.
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      • Collaborate with physicians, therapists, nursing, utilization review, business office, and clinical staff to facilitate timely admissions.
• Maintain accurate and timely documentation within the electronic medical record (EMR) and admissions systems.
• Maintain confidentiality while complying with HIPAA, Joint Commission standards, and organizational policies.
• Develop and maintain positive relationships with referral sources and healthcare professionals.
• Assist with departmental reporting, administrative duties, and special projects as assigned.

Qualifications

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  • An associate's or bachelor's degree in a related field is preferred; equivalent healthcare experience will be considered.
  • A minimum of two years of experience in healthcare admissions, intake coordination, business development/liaison is preferred.
  • Behavioral health or addiction treatment experience is strongly preferred.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Exceptional organizational and time-management skills.
• Ability to multitask while maintaining attention to detail.
• Proficiency with Microsoft Office and electronic medical record systems.
• Strong critical-thinking and problem-solving skills.
• A professional demeanor with the ability to handle confidential information.

Preferred Qualifications

• Experience with insurance verification and benefit coordination.
• Knowledge of behavioral health or substance use disorder treatment.
• Familiarity with medical terminology.
• Experience using CRM or admissions software.
• Bilingual (English/Spanish) is a plus.

Key Competencies

• Compassion and empathy.
• Professionalism.
• Customer service excellence.
• Strong communication skills.
• Organization and attention to detail.
• Teamwork and collaboration.
• Adaptability.
• Integrity and confidentiality.
• Critical thinking and sound judgment.