Administrator - TPL Sales & Operations Team

Sales & Revenue Governance

Support Sales team in RFQ/RFP response, pricing validation, and margin structure review.
Validate AR/AP structure, GP% targets, and cost assumptions before submission.
Monitor monthly revenue, cost, and gross profit performance by account.
Identify risk accounts and propose corrective action plans.

Contract & Compliance Management

Review customer contracts, simplified contracts, and internal approval processes (Red Folder, etc.).
Ensure pricing and scope alignment between Sales agreement and operational execution.
Maintain contract database and renewal schedule control.

Key Account Operational Oversight

Ensure compliance with internal accounting and audit standards.
Process Optimization & System Alignment
Standardize Sales-to-Operation handover process.
Improve SOP for pricing approval, cost updates, and exception handling.
Collaborate with IT/System team for S-ERP, LOTS, or related tools improvement.

Team Leadership

Supervise Sales Ops team members (work allocation, KPI, coaching)
Develop performance metrics and conduct regular evaluations
Oversee high-volume / high-risk accounts to ensure service stability
Coordinate issue resolution across Operations, W&D, and Finance
Escalate critical risks to management with structured reporting

Settlement & Financial Control

Monitor billing accuracy and settlement cycle time
Oversee dispute management and credit exposure
Support training and onboarding of new hires

Compensation & Benefits

Compensation Range: $65,000 - $75,000 per year (Subject to Compensation Study Upon Candidate Selection)
Benefits: Medical Insurance, Vision Insurance, Dental Insurance, Health Care & Dependent Care Flexible Spending Accounts (FSA), Basic Life and AD&D as well as Short and Long Term Disability, Paid Vacation, Holidays, and Sick leave, Hospital and Critical Illness Insurance, Wellness Program and Gym Reimbursement, 401(k) with Generous Matching, Referral Bonuses, Auto Allowance, Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities, Discretionary Bonuses, Tuition Reimbursement

Skills & Qualifications

Excellent written and verbal communication skills
Intermediate-level of MS Excel
Problem-solving and critical thinking ability
Detail oriented
Experience with MS Word, MS Outlook, and MS PowerPoint
Self-starter that can operate under minimal supervision

Education & Experience

High School Diploma/G.E.D
Bachelor's Degree Preferred
4 Years of Direct Experience in Freight Forwarding, Logistics, Supply Chain Management, Customer Service
5 - 7 Years of Direct Experience in Freight Forwarding, Logistics, Supply Chain Management Preferred

Physical Requirements

Ability to sit in front of a desk and/or in front of the computer for long periods
Repetitive use of hand/grasping product, writing, and typing
Stand/walk
Carry/lift a maximum of 15 pounds

Working & Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Typical office environment with low-level noise exposure
The position is located in the Duluth, GA Office
Communication with employees and field partners will be primarily conducted via phone and email