Sales Operations Administrator

About the role

Lofty is hiring a Sales Operations Administrator to serve as the operational backbone of the sales organization. This role is crucial for ensuring clean data, supporting pipeline visibility, and acting as a key connector between Sales, Finance, and leadership.

Responsibilities

• Own data integrity and hygiene across all HubSpot sales pipelines.
• Audit, clean, and maintain accurate deal, contact, and company records on a recurring basis.
• Enforce pipeline stage standards and flag compliance issues.
• Troubleshoot CRM issues and serve as Tier 1 support for the sales team.
• Develop and maintain CRM documentation, standards, and best practices.
• Build and maintain dashboards tracking KPIs, pipeline health, and sales performance.
• Deliver weekly pipeline summaries and POD-level performance snapshots.
• Support monthly commission data validation in partnership with Finance.
• Identify and flag data anomalies, attribution gaps, and inconsistencies.
• Serve as the go-to resource for sales systems and operational process questions.
• Support onboarding logistics, system access provisioning, and training coordination.
• Distribute process updates, policy changes, and enablement materials across teams.
• Own the RevOps SOP library — documentation, version control, and distribution.
• Maintain internal knowledge bases, shared drives, and resource repositories.
• Career Development: Offer leadership training, development journeys for core teams, and coaching/mentoring opportunities.
• Tools To Do The Job: Ensure you are hooked up with the tools, equipment, and systems you need.

Requirements

• 3+ years of experience in Sales Operations, Revenue Operations, or a related role.
• Strong proficiency in HubSpot CRM (pipeline management, reporting, data hygiene).
• Advanced skills in Excel or Google Sheets.
• Strong analytical and problem-solving skills with a high standard for data accuracy.
• Hightly organized with the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Experience in a SaaS or high-growth technology environment, a plus.
• Familiarity with AI tools or automation in a sales operations context, a plus.
• Experience with tools such as SharePoint, JIRA, or similar platforms, a plus.
• Exposure to sales compensation or commission tracking processes, a plus.

Qualifications

• Highly motivated and proactive individual with a strong desire to succeed.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Strong attention to detail and ability to identify and resolve issues proactively.
• Excellent organizational skills and the ability to manage multiple projects simultaneously.
• Strong interpersonal and communication skills, both written and verbal.
• Ability to work independently and as part of a team.

Skills

• Proficiency in HubSpot CRM.
• Advanced skills in Excel or Google Sheets.
• Strong analytical and problem-solving skills.
• Highly organized with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Experience in a SaaS or high-growth technology environment.
• Familiarity with AI tools or automation in a sales operations context.
• Experience with tools such as SharePoint, JIRA, or similar platforms.
• Exposure to sales compensation or commission tracking processes.

Benefits

• Competitive base salary range at $65,000 with a 20% bonus.
• Health Insurance: FREE medical coverage for employees for one of our plan options!
• Paid Time Off: Three weeks of paid time off.
• Paternity Leave: Up to 6 weeks of paid paternity time.
• Employee Assistance Program: Free access to SupportLinc.
• Team Building: Monthly team activities, quarterly town halls, open Q&A sessions, and other special events.
• Growth Opportunities: Leadership training, development journeys for core teams, and coaching/mentoring opportunities.
• Tools To Do The Job: Ensure you are hooked up with the tools, equipment, and systems you need.
• 401(k) company match and 100% company-paid life/AD&D insurance/short-term disability.

Pay

$65,000 base salary with a 20% bonus.

Schedule

Hybrid schedule of four in-office days per week after performance metrics are met.