Administrator, Technical Support Production

About the role

This is an allocated position and exists only when business needs warrant it and must be approved by the Regional Director of Services. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.

Job Duties And Responsibilities

• Follows Ricoh Service Excellence performance requirements.
• Responsible for any or all of the following functions including copy and mail center services, convenience copier fleet management, and various support services.
• Maintenance and operation of high-end production equipment, such as roll-fed continuous production systems. Responsible for the set-up, calibration, and performance of the equipment.
• Achieves customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately in a timely manner.
• Maintains all required reporting tools.
• Demonstrates the ability to calibrate equipment by producing likeness in color and quality as required matching originals.
• Demonstrates the ability to transfer files electronically by sending files from the network to color equipment.
• Presents professional appearance to clients by dressing in a professional attire according to company standards.
• Maintains and orders inventories of equipment parts in accordance with company guidelines and processes.
• Maximizes print performance as workflow permits, by simultaneously performing a minimum of two functions on print equipment.
• Troubleshoots all hardware and software issues with equipment.
• Maintains optimal machine performance by correcting simple machine problems (clearing jams, refilling toner, replacing machine oil, etc.) and having a working knowledge of machine codes to report, in the event of equipment failure.
• Organizes a "job" by validating job name and number, reading instructions on the Job Request Form and organizing supplies.
• Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products.
• Completes technical training on new equipment as assigned.
• Performs other duties as assigned.

Typically Required QUALIFICATIONS (Education, Experience and Certifications)

• Requires high school diploma or equivalent.
• Requires minimum of 3 years of related experience.
• Experience of three years in a roll-fed printing environment is preferred.
• Technical aptitude to learn the set-up (including the software controls) and operation of complex printing equipment.

KNOWLEDGE, Skills And Abilities

• Excellent customer service skills.
• Good organizational skills and ability to prioritize.
• Ability to use, calibrate and troubleshoot office and complex technical equipment.

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

• Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
• Work assignments are diversified.
• Interpret, comprehend and apply complex material, data and instruction prepare, provide and convey diversified information.
• Some physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.).
• Moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

About Us

Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Job Info

• Job Identification : 7758
• Job Category : Service Delivery
• Posting Date : 2026-07-07T12:02:34+00:00
• Degree Level : High School Graduate
• Job Schedule : Full time
• Locations : Conshohocken, PA, United States
• Salary Range : $20.00 - $21.00
• Driving requirements : Non-driver
• Sign-on Bonus : No