Administrator, Technical Support Production

Job Duties And Responsibilities

• Fulfills copy and mail center services.
• Maintains and operates high-end production equipment, such as roll-fed continuous production systems.
• Responsible for the set-up, calibration, and performance of the equipment.
• Ensures customer satisfaction by preparing, inspecting, compiling, and assembling projects accurately in a timely manner.
• Maintains optimal machine performance by correcting simple machine problems and having a working knowledge of machine codes.
• Troubleshoots all hardware and software issues with equipment.
• Maintains all required reporting tools.
• Maximizes print performance as workflow permits, by simultaneously performing a minimum of two functions on print equipment.
• Transfers files electronically by sending files from the network to color equipment.
• Produces "error-free/perfect work" by demonstrating the operational knowledge of the use of the duplication equipment used in the location.
• Maintains and orders inventories of equipment parts in accordance with company guidelines and processes.
• Presents professional appearance to clients by dressing in a professional attire according to company standards.
• Presents a clean and organized working area.
• Organizes a "job" by validating job name and number, reading instructions on the Job Request Form and organizing supplies.
• Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products.
• Demonstrates required digital competencies associated with assigned products and level assignments.
• Completes technical training on new equipment as assigned.
• Performs other duties as assigned.

Typically Required QUALIFICATIONS

• Requires high school diploma or equivalent.
• Requires minimum of 3 years of related experience.
• Experience of three years in a roll-fed printing environment is preferred.
• Technical aptitude to learn the set-up (including the software controls) and operation of complex printing equipment.

About Us

Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.