Administrator, IT Systems

About the Role

Riviera Dining Group is hiring a full-time, on-site IT Systems Administrator to lead network administration, Microsoft 365 administration, and end-user technical support across our restaurant and hospitality venues. This is an active, mobile, hands-on position — expect to be on your feet, on ladders, in server closets, and on the restaurant floor during service. If you're looking for a remote or desk-bound systems administrator role, this isn't it.

Responsibilities

• Network Infrastructure & Cisco Meraki Administration
  • Manage and maintain Cisco Meraki networking hardware — switches, routers, firewalls, and wireless access points — across multiple physical locations
  • Monitor network performance, deploy upgrades, and troubleshoot connectivity issues on-site
  • Physically install, rack, cable, and replace network hardware in venue IDF/server closets
• Microsoft 365 & SharePoint Administration
  • Administer Office 365 / Microsoft 365, including Exchange Online, Microsoft Teams, and OneDrive
  • Build and maintain SharePoint Online sites for internal documentation and collaboration
• Help Desk & End-User Support
  • Serve as primary point of contact for internal IT support tickets through a modern ticketing system
  • Troubleshoot hardware, software, network, and Toast POS issues for team members — including in-person support during active service hours
  • Execute IT onboarding and offboarding: account provisioning, hardware setup, imaging, and access control
• Salesforce & Application Management
  • Manage user roles, permissions, and integrations within Slack
  • Partner with stakeholders to ensure Salesforce supports business processes effectively
• IT Security & Compliance
  • Implement and maintain IT security best practices: data backup, antivirus, patch management, and access control
  • Ensure compliance with relevant standards and internal policies
• Vendor & IT Asset Management
  • Manage third-party vendor relationships for software licensing, hardware procurement, and IT services
  • Track and maintain hardware and software IT asset inventories

Requirements

• Bachelor's degree in Computer Science or Information Technology preferred
• 5+ years of IT support and systems administration experience, including 2+ years in a lead or managerial role
• Strong hands-on experience with Cisco Meraki networking equipment
• Proficiency with Microsoft 365 admin center and SharePoint Online
• Working knowledge of Slack administration
• Familiarity with ticketing systems (Zendesk, Freshservice, Jira, or similar)
• Ability to work independently, prioritize competing requests, and respond under time pressure

Work Environment & Physical Requirements

This is not a sedentary position. The IT Systems Administrator role requires:

• Regular travel between venue locations throughout the workday
• Standing, walking, bending, kneeling, and crouching for extended periods
• Climbing ladders and working in confined spaces (server closets, above-ceiling cable runs, under-counter POS installations)
• Lifting and carrying equipment up to 50 lbs
• Availability for evenings, weekends, and holidays as business needs require, including support during active restaurant service
• Working in a fast-paced restaurant environment with varying noise levels and temperatures
• General office assignments (typing), which lends itself to repetitive motion
• Sitting in a stationary position for several hours within the day

Desired Skills

• Strong analytical and troubleshooting skills
• Excellent communication and interpersonal skills
• Ability to document processes clearly and thoroughly
• Certifications such as CCNA, Microsoft 365 Certified: Modern Desktop Administrator Associate, or Salesforce Administrator are a plus